About Vons Floral
Vons, located at 4033 W Ave L, Lancaster, CA, offers flower bouquets perfect for birthdays, anniversaries, and graduations. Their talented florists create memorable bouquets full of color and vibrancy, bringing customer visions to life. The floral department also provides balloons, cards, candles, and vases for special occasions. Vons florists can help create dream wedding flowers, including bridal bouquets, boutonnieres, corsages, wedding centerpieces, and aisle decor, with packages for every budget. Customers have praised the store for great experiences, including a manager who refunded a customer for an incorrect charge with no questions asked. The sushi is also a highlight, with one customer describing it as fresh and enjoying their California roll. Vons has been a lifesaver for last-minute shoppers, with helpful and sweet cashiers. The store is known for its customer service, with staff going above and beyond, like returning forgotten items to a customer. It's described as a nice, clean store with a great produce area and a good deli. Customers appreciate the fresh food, good sales, and helpful people, making Vons a go-to superstore for many.
For many, many years this Vons was my go-to store, but a horrible incident with a cashier treating me like crap about 3 years ago made me vow that I would NEVER go back. My mind is being changed bit-by-bit by the deli staff. This Vons is now my go-to for fresh, ready-made meals. A couple of weeks ago I did not see my favorite salmon meals, and deli staff member Crystal went into the back and made two salmon meals for me! Today I went back and again I could not find the meals I love, so deli staff member Melissa made some for me and also was able to get some of the asparagus meals made up for me by the produce department. Melissa then walked me to the aisle to show me where a product was that I could not find. THIS is what I call EXCELLENT customer service. I no longer go to FitChow for my ready-made meals because the Vons Deli has meals that are more delicious than any other that I have tried. Not only do they have good food, but the awesome customer service is bringing me back!!
I would like to take this time to commend the manager at this Vons, Irene, as she gave me a great customer experience when I was charged 45.00 for a pack of Brownies. It should had been a total of 8.00 and instead was charged 45.00. Irene refunded me the difference with no questions asked. Thank you IRENE for your time and understanding.
I've been coming here for years and the experience used to be okay. Ever since management/admin got the self-check-out kiosks it's been terrible. First of all, I despise these machines and never use them. When I have a full cart of groceries, THE LAST THING I want to do is be forever scanning and bagging it all myself. Second, they now only staff evening/night shifts with TWO check-out people. There's nobody to bag the groceries anymore in the check-out lanes and so I do it myself. The line stretches down the aisle as people wait. The greed behind these decisions is plain for anyone w/ half a brain to see. Management and other "higher-ups" in the company have decided they can all skim off the top by shafting everyone below them. That is, not hiring enough staff to make the check-out lines flow quickly and smoothly, and using these miserable kiosks to replace what used to be unionized jobs. And guess who gets to pocket the extra money? Certainly not the rank-and-file employee who actually does the work! Heavens no! With food prices being as high as they are, these greedy people HAVE NO EXCUSE. I have started going to Stater Brothers where they don't have these IDIOT kiosks and have enough staff to check-out and bag. Good going Vons! You've lost a long-standing customer due to pure greed and terrible administrative decisions.