Called the company to have someone out same day for a slow drain. He quoted me $185 and when I asked about his $85 drain clean special he told me that since I saw that it would be $125. We agreed that he would be there around 12 which I was fine with because I understand it's a Sunday and he would come after church. I halted my plans for the morning and early afternoon to make sure I was there when he arrived. When 12:30 came around I texted to check in and he let me know he wouldn't be there until around 4. Based on his previous timeline I assumed that meant 8 or 9 so I went with another company. I don't mind the time change, it's the lack of integrity... read full review
February 2024
we called empire plumbing to fix septic line, Richard came out and said the line needed to be replaced, it didn't need to be replaced, then septic tank needed to be replace, it did. He said he could do it, we said ok. Big mistake. He would say one thing and do another, every time. he talked big but didn't really know how to do it. A two day job turned into more than a week and he complained the whole time, blamed me for his difficulties, didn't show up when he was supposed to. after a few days said we will have you all hooked up today and able to use the bathroom. That didn't happen. I told him to be careful of the 100+ year old juniper close by and... read full review
September 2023
Our kitchen sink was clogged. I called and Richard was so friendly and helpful. He sent Manny in about 40 minutes to our home. Manny did an amazing job. He was so nice and informative about the situation with our sink. Thank you so much! I will definitely be using them again in the future.
Called the company to have someone out same day for a slow drain. He quoted me $185 and when I asked about his $85 drain clean special he told me that since I saw that it would be $125. We agreed that he would be there around 12 which I was fine with because I understand it's a Sunday and he would come after church. I halted my plans for the morning and early afternoon to make sure I was there when he arrived. When 12:30 came around I texted to check in and he let me know he wouldn't be there until around 4. Based on his previous timeline I assumed that meant 8 or 9 so I went with another company. I don't mind the time change, it's the lack of integrity... read full review
we called empire plumbing to fix septic line, Richard came out and said the line needed to be replaced, it didn't need to be replaced, then septic tank needed to be replace, it did. He said he could do it, we said ok. Big mistake. He would say one thing and do another, every time. he talked big but didn't really know how to do it. A two day job turned into more than a week and he complained the whole time, blamed me for his difficulties, didn't show up when he was supposed to. after a few days said we will have you all hooked up today and able to use the bathroom. That didn't happen. I told him to be careful of the 100+ year old juniper close by and... read full review
Our kitchen sink was clogged. I called and Richard was so friendly and helpful. He sent Manny in about 40 minutes to our home. Manny did an amazing job. He was so nice and informative about the situation with our sink. Thank you so much! I will definitely be using them again in the future.