Tompkins Flooring is highly regarded for its exceptional flooring services. Customers have experienced positive interactions with the staff, particularly noting the helpfulness of associates like Megan and Gary. The sales process is described as clear and easy, with staff providing ample support and communication throughout. The installation team, including members like Caesar, Victor, and Alex, is praised for their attention to detail, efficiency, and tidiness. Customers appreciated the willingness of the team to address any concerns, making adjustments as needed without additional costs.
Overall, clients feel valued regardless of the size of their projects, with one customer stating that their small condo job was treated with the same importance as a larger home. The combination of excellent customer service, quality installation, and a commitment to satisfaction has led to repeat business and strong recommendations. Tompkins Flooring is recognized as a trustworthy choice for anyone looking to enhance their home with new flooring.
This is the second time we’ve used Tompkins Flooring. The first time was 14 years ago. We thought they were great then, so when we needed a floor company again, we went back to Tompkins. We worked with both the Irvine and Laguna Niguel offices. Their interactions were seamless. Cheri in Irvine and Megan and Chris in Laguna Niguel all knew their products well. Our installation was done by Caesar and Vickie. Their work showed the ultimate in craftsmanship. We appreciate all the dedicated employees at Tompkins. With prices everywhere going up outrageously, we felt we received a good value at Tompkins.
May 2026
5.0★★★★★
Chris at Tompkins Flooring is genuinely one of the nicest people I’ve met. He took so much thought and care into helping me pick the right flooring, and recommended a brand that I LOVED, thanks to him.
We had a few back and forth correspondences between myself, him and my contractor and he was always patient and COOL! I will 1000% send all my friends and family to Tompkins simply because of the five star experience that I received while shopping with Chris.
Mar 2026
5.0★★★★★
We just had laminated flooring installed by Tompkins and I'm very pleased with the whole process and end result. Chris came to our house did the measurements and gave us a compatible price with detailed estimates. He worked with me to satisfy my requirements. During the process, he's responsive and always has answers to calm my nerve. Manuel and his crew did the demolition and installation. Manuel is very easy to communicate with. He listened to my concerns and never argued with me. There were a couple places that require special cuts for the baseboard and molding, he showed me his design before nailing or gluing down. I really appreciate that. Our closet doors needed… read full review
