There phone system is atrocious! Whomever is in charge of this should be fired. Considering a company to state insurance comm, this is clearly designed to send people to their website and not answer calls. Abysmal
Eric Johannsen
Sep 2025
Beyond any doubt the worst experience I ever had with medical administration. I was without medication twice within 6 weeks due to horrible communication. It took them 6 days to respond to my concerns in their own portal, and that only happened after I contacted Hoag corporate. There are numerious options in Irvine. Pick someone else.
Kishan Hingorani
Feb 2024
It took me 2 hours to find out that there is no lab at Woodbridge facility.
Dan Johnson
Jul 2023
As a prospective patient looking for a new physician (to get a simple flu shot) I attemtped to find a Hoag physician and apparently none in OC have any availability for the next 3 months (this is what I see online and what I was told after calling Hoag to ask). That's absolutely ridiculous! Why would I join a healthcare system that can't provide timely healthcare? Guess Hoag doesn't want my premium health insurance $. Their competitors are looking like a better bet at this point.UPDATE: I was able to find a new primary care physician in the UCI Healthcare system and didn't even have to wait! They were fast and accommodating, unlike Hoag.
Kristen Monroe
May 2023
Not so great so far. Love the doctor but it has taken me 5 phone calls and still I have not been able to reach a staff, during working hours.
Trina D.
Mar 2023
My doctor ordered some imaging to be done at Hoag Imaging Center. The order had to be approved by my insurance first so there was about a week wait for that and then I was able to call to make the appointment. I asked for a late afternoon and was given a few choices. I chose a Friday afternoon at the Irvine location because it was centrally located and convenient. I arrived on time. They had some paperwork for me to fill out after making copies of my insurance and ID. The wait was a few minutes, then I was called in. The nurse and doctor was great in explaining the procedure and what was to be done. I was in and out of the exam room within 15 minutes. Not too bad. My results were sent to my doctor's office for review. I was contacted by my doctor this week and it looks like everything is normal. Good news.
Daniel Doan
Mar 2023
Has their own private rules on coding visits. Particularly it does not matter if your insurance has unlimited Preventative visits, HOAG refuses to code preventative visits as such if it is within 365 of another visit. Outrageous pricing on top of that. Do not come here.
Matt Has
Mar 2023
Rude and unresponsive front desk.Never recommended
Tamar B.
Feb 2023
I went for my first time mammogram and thanks to the tech lady (Lucy as I recall) was super nice and professional. I felt nothing except slight pressure. Thank you!
Danny D.
Jun 2022
The place is very nice but BEWARE they will charge you more than 10 times the amount you would pay a mile down the road. If you actually pay cash at a different facility it will be way cheaper than using your insurance (which will reduce the cost to 5 times more than paying cash some else)
Chris Snell
There phone system is atrocious! Whomever is in charge of this should be fired. Considering a company to state insurance comm, this is clearly designed to send people to their website and not answer calls. Abysmal
Eric Johannsen
Beyond any doubt the worst experience I ever had with medical administration. I was without medication twice within 6 weeks due to horrible communication. It took them 6 days to respond to my concerns in their own portal, and that only happened after I contacted Hoag corporate. There are numerious options in Irvine. Pick someone else.
Kishan Hingorani
It took me 2 hours to find out that there is no lab at Woodbridge facility.
Dan Johnson
As a prospective patient looking for a new physician (to get a simple flu shot) I attemtped to find a Hoag physician and apparently none in OC have any availability for the next 3 months (this is what I see online and what I was told after calling Hoag to ask). That's absolutely ridiculous! Why would I join a healthcare system that can't provide timely healthcare? Guess Hoag doesn't want my premium health insurance $. Their competitors are looking like a better bet at this point.UPDATE: I was able to find a new primary care physician in the UCI Healthcare system and didn't even have to wait! They were fast and accommodating, unlike Hoag.
Kristen Monroe
Not so great so far. Love the doctor but it has taken me 5 phone calls and still I have not been able to reach a staff, during working hours.
Trina D.
My doctor ordered some imaging to be done at Hoag Imaging Center. The order had to be approved by my insurance first so there was about a week wait for that and then I was able to call to make the appointment. I asked for a late afternoon and was given a few choices. I chose a Friday afternoon at the Irvine location because it was centrally located and convenient. I arrived on time. They had some paperwork for me to fill out after making copies of my insurance and ID. The wait was a few minutes, then I was called in. The nurse and doctor was great in explaining the procedure and what was to be done. I was in and out of the exam room within 15 minutes. Not too bad. My results were sent to my doctor's office for review. I was contacted by my doctor this week and it looks like everything is normal. Good news.
Daniel Doan
Has their own private rules on coding visits. Particularly it does not matter if your insurance has unlimited Preventative visits, HOAG refuses to code preventative visits as such if it is within 365 of another visit. Outrageous pricing on top of that. Do not come here.
Matt Has
Rude and unresponsive front desk.Never recommended
Tamar B.
I went for my first time mammogram and thanks to the tech lady (Lucy as I recall) was super nice and professional. I felt nothing except slight pressure. Thank you!
Danny D.
The place is very nice but BEWARE they will charge you more than 10 times the amount you would pay a mile down the road. If you actually pay cash at a different facility it will be way cheaper than using your insurance (which will reduce the cost to 5 times more than paying cash some else)