Emergency Room | Kaiser Permanente Orange County - Irvine Medical Center

Emergency Room | Kaiser Permanente Orange County - Irvine Medical Center emphasizes health and safety, offering multiple ways to get care while helping to reduce the spread of COVID-19. Patients can access e-visits, phone, video appointments, and email, or call 1-833-KP4CARE (1-833-574-2273) (TTY 711) for specific health concerns. The information line at 1-877-813-7297 provides answers to general questions about COVID-19. Visiting the ER is often associated with efficiency and professionalism, and this facility excels in both aspects. Patients report fast, helpful, and kind service from 10 or more staff members, including billing representatives. Security, nurses, and doctors are all commended for their niceness and helpfulness. The staff is very helpful, skillful, and professional, making it a top-notch facility especially given how many local hospitals are struggling financially. In addition to providing excellent care, nurses at this facility are praised for their dedication. They handle doctor's orders and numerous responsibilities, making politeness and appreciation from patients especially valuable. A patient's husband received life-saving treatment for multiple lung blood clots and a genetic condition while inpatient for seven days, with exceptional care from the nursing staff. Recent reviews highlight the professionalism and efficiency of the staff, with paramedics taking care of everything and doctors explaining procedures clearly. The ER is described as extremely clean and modern, with all staff being helpful and courteous at all times. Even during busy times, patients felt cared for and appreciated the empathy and friendliness of nurses and doctors. Many mention that their experience was the best they have ever had in an ER. The facility also goes above and beyond for patient comfort, providing brochures to explain what to expect. Patients note that staff are accommodating, showing much care and concern. Even during short stays, patients feel refreshed and well taken care of, with services extending to the in-house pharmacy. Overall, the staff's efficiency and kindness make this ER a trusted choice for urgent care needs.