AltaMed Medical and Dental Group — Huntington Beach

Scheduling a simple telehealth appointment for my son took 25 minutes on the phone. That doesn’t include the several minutes spent navigating the automated system and promotional messages just to request a callback, or the wait for that callback.

The representative was kind and patient, and my frustration is with the system. Communication was difficult, and I had to concentrate hard to understand him. The interaction felt disconnected from the actual clinic, making what should have been a straightforward appointment request unnecessarily complicated.

Patients should not have to spend this much time and effort just to schedule care. Calling the office and speaking… read full review

The service was excellent; I was treated very well from the moment I arrived. The administrative staff helped me with everything I needed. The nurses were true medical professionals—as was the doctor—and they explained everything clearly. It was excellent, compassionate care; their love for their profession and their calling is evident

I’ve been coming to this clinic for years without any issues, but today I called to find out when urgent care services start. They told me 8 a.m. to 9 p.m., even though I saw online that it starts at 1 p.m. Then, when I arrived at the clinic, I was told it starts at 2 p.m. I don't understand why the information is so inconsistent.