About Jack James Tow Service Inc.
Jack James Tow Service Inc. is a reliable and trustworthy company that provides efficient and courteous service. The company's staff is kind, respectful, and helpful, making the towing process as smooth as possible. Reviewers have praised the company's clear communication, explaining charges and procedures in a clear and concise manner. The tow yard is well-organized, and the staff is accommodating, allowing customers to access their vehicles and remove belongings. The company has also been commended for its flexibility, willing to work with customers to resolve issues and provide alternative solutions. Despite some negative reviews, Jack James Tow Service Inc. has demonstrated a commitment to customer satisfaction, ensuring that customers feel valued and supported throughout the towing process.
120 reviews on Google Maps, most in the 2 stars or less range... and now my experience yesterday adds to the negative reviews. The woman who is the female dispatcher was VERY GOOD, very professional and cool under fire, so to speak. The actual tow truck driver was VERY RUDE, VERY unprofessional, VERY offensive in his comments. Why he parked his tow truck on MY property to tow a car parked 3 houses away is still baffling to me. He blocked my driveway, became very belligerent when I asked him to move; he could have solved the issue by saying something to the effect of 'Oh my bad, I didn't realize I was blocking your driveway, I'll move right now', etc. But perhaps the dude… read full review
Very surprised at the negative reviews. My truck was in an accident & CHP used Jack James tow on 09/04 around 6 in the morning to have my truck removed. My mom came with me 09/05 (yesterday) to get my truck out. The lady at their office who helped me was very kind and explained everything to me. I felt comfortable with the charge, as I have never been in a situation like this & have heard horror stories about needing to pay $700+ for a tow & one night of storage. She gave me a printout that clearly listed the charges & even included directions for how to get to the actual tow yard. When I got there, I was absolutely heartbroken to see the damages on my baby, but Alex… read full review
Thank you Guys. Got a recommendation from Micheal out in CA Bear Collision. They had better rates for my situation plus they are based out in Hayward, where my rig needed to go.They where very easy to work with. I provided sizing and picture of my rig. They where able to tow the rig the next following weekday. They towed my rig with no damages and where able to get the job done quickly. They disassembled the drive train and towed the truck. I did have to meet the tow truck in person either for pick up or drop off to provide payment. All in all had a swift and easy time with them. Hopefully I don’t need any more tows but if I do they will be my first call.
Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday 8AM - 5PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday Closed
Sunday Closed
549 C Street, Hayward, CA 94541
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