About 9–10 months ago, I left a negative review for Costco due to the poor customer service I experienced at the time. The staff back then seemed uninterested, unhelpful, and came off with a lot of attitude—it really felt like they didn’t care about the customer experience.
Fast forward to today, I came back to get a new pair of glasses, and I have to say—it was a fantastic experience. The team was friendly, attentive, and much more professional. It seems like there may be a new manager in place, and I didn’t see any of the previous employees who gave me a hard time.
Overall, the service has improved significantly. Great... read full review
July 2025
Surprised at other reviews. I’ve likely bought 9 or more pairs of glasses at this location since 2009. I’ve always found staff to be competent and efficient—even when I’ve been undecided on frames. For years I used flex plan dollars for reimbursement but now I pay cash. At times I’ve wondered if I’m paying too much but I think they’re competitive.
January 2025
My experience with the eye dr was excellent. $120 self pay for a contact exam (+$25 for the opt-map retinal imaging to check ocular health) is the most reasonable I found when calling around as of 1/3/25. I was able to schedule and be seen within a few days, and was provided with a new set of lenses during the exam as well as a mini bottle of solution free of extra charge. I felt confident in Dr Nguyen, she informed and personable and made sure to give me time to ask questions. It was a quick process and i’m grateful that my experience with the eye exam and eye dr and staff was fully positive.
About 9–10 months ago, I left a negative review for Costco due to the poor customer service I experienced at the time. The staff back then seemed uninterested, unhelpful, and came off with a lot of attitude—it really felt like they didn’t care about the customer experience.
Fast forward to today, I came back to get a new pair of glasses, and I have to say—it was a fantastic experience. The team was friendly, attentive, and much more professional. It seems like there may be a new manager in place, and I didn’t see any of the previous employees who gave me a hard time.
Overall, the service has improved significantly. Great... read full review
Surprised at other reviews. I’ve likely bought 9 or more pairs of glasses at this location since 2009. I’ve always found staff to be competent and efficient—even when I’ve been undecided on frames. For years I used flex plan dollars for reimbursement but now I pay cash. At times I’ve wondered if I’m paying too much but I think they’re competitive.
My experience with the eye dr was excellent. $120 self pay for a contact exam (+$25 for the opt-map retinal imaging to check ocular health) is the most reasonable I found when calling around as of 1/3/25. I was able to schedule and be seen within a few days, and was provided with a new set of lenses during the exam as well as a mini bottle of solution free of extra charge. I felt confident in Dr Nguyen, she informed and personable and made sure to give me time to ask questions. It was a quick process and i’m grateful that my experience with the eye exam and eye dr and staff was fully positive.