About Costco Vision Center
Costco Vision Center offers a positive experience for customers seeking affordable eyewear and professional service. Many appreciate the inclusive pricing of both frames and lenses, which often results in significant savings compared to other retailers. One customer noted a dramatic difference between prices at Costco and a competitor, saving hundreds of dollars on two pairs of glasses. The straightforward ordering system and quick turnaround time for glasses also receive praise, with some customers receiving their orders in just a few days. Professional staff members, such as one named Jasmine, are recognized for their expertise and helpfulness. Overall, Costco Vision Center is seen as a reliable choice for quality eyewear at a lower cost.
For the first time, I bought two pairs of glasses here after my eyesight weakened recently. Very happy with them. We have Kaiser health insurance so when I decided to get Transitions lenses, I thought I should use Kaiser. As opposed to Costco's simple, straightforward ordering system, Kaiser's optometry experience was like going to a car dealership. We love Kaiser's healthcare, but this glasses business is different. After going over a BUNCH of options the estimate, before including frames, was $550! Whoa. So we scaled various specs back (I had no idea what effect they would have) to get price to $340. When I got them, I hated the lenses (I already have Costco progressives--but these new ones seemed primitive--lots of focus issues). The Transitions tinting was also very faint while I was driving. I just returned them. It wasn't until I went back to Costco that I learned that the UV tinting in cars inhibits the Transitions effect--so they don't recommend them for driving. Only outdoors/indoors. I still ordered a Transitions pair (we'll see how they work out). But the cost was a much-lower $236. Much better experience!
Sept 2024 Hawthorne location. Wish I could give 0 stars. I had an eyeglass emergency when my son's frame broke, and he is legally blind without them. So Sunday, around noon, I went into Costco Optical on Hindry to purchase a new pair, and I said "hi, I need to fill a prescription", and the girl blurts out "take a number." Then she runs out of the dept like she saw a ghost. Um, ok, so I take a number. There were probably a handful of people there and 4 employees. After a while, I hear my number 069, and I raise my hand "I'm over here", but the guy was like an auctioneer quickly calling out 69..70..71..72 without even taking a breath. I managed to get my turn, and for some reason, it was urgent that I hand over my number to him because apparently, I can't be trusted. He took one look at my son's prescription and said "we can't make it, it's too high". Fine. Never offered any type of help to me or options. Like he could care less, and the fact I was even there to begin with bothered him. So, I start looking for a frame only, and when I go up to the desk to make my purchase, he has this cocky attitude the entire time. Incredible. Must be my lucky day. I really wanted to report him, but honestly I just wanted to get out of that place. He had a beard, I think his name is David, and he really needs another line of work. Maybe stocking shelves or working far away from people would be better. Needless to say, this Costco Optical in Hawthorne has the worst customer service and the rudest employees you will ever come across. You can see them avoiding eye contact with you. The irony. The whole experience was a living nightmare. Costco, you can do better than this...
I found this place going in with my dad to Costco. I had no idea that they sold classes. So I went and looked at them and I saw the prices of the frames. I was like OK. this is an inexpensive but what they're gonna do is make it up on the lenses. Oh my God everything is inclusive with the lenses. The glasses are dirt cheap. I just got two pair for 450. I've got excellent Optometry insurance and when I went to LensCrafters with my Insurance Rayban pair of eyeglasses were gonna cost me 750 bucks that's with my Insurance Costco rocks. This is the second time I've gone in the place at all always go no need to go anywhere else. I just got my notification that my glasses are supposed to be in about 10 days. They came in after three. Thank you Costco you guys are awesome.