About Sierra Nevada Gastroenterology
Sierra Nevada Gastroenterology provides exceptional patient care and service. The staff are described as amazing, very thorough, and apologetic when faced with challenges. They are praised for answering all questions and concerns, walking patients out to their ride after procedures, and following up the next day to check on their wellbeing. The doctors, Dr. Brichler and Dr. Hill, are noted to be exceptionally approachable and professional. Patients feel they receive high-quality care and have an overall positive experience at the gastroenterology practice. Despite some initial delays or issues, the business is said to have proactively addressed concerns and provided a rectified, stellar service. In summary, Sierra Nevada Gastroenterology is highly recommended for its attentive, kind staff, professional doctors, and ability to deliver a best-in-class patient experience.
Everything about my initial visit and the actual colonoscopy procedure was excellent. The front desk, nursing staff and doctor were friendly and professional. I was I understandably nervous (first time), but I felt in very safe and kind hands. Would definitely recommend Dr Brichler.
Final contract: Dropping them down a star because they did not contact me within 5-7 days as promised in the paperwork, and only got in touch with me after I contacted them. SO after all that, it does seem like others are correct in lackluster customer service with results. BUT ... I would still recommend because all else was perfect. AND because nobody should procrastinate getting this done. I tend to think/hope that they would be more on the ball with getting results out if they found any concerns....Fourth contact....it's finally happening, first colonoscopy..... I waited about a half hour or so longer than expected. After that things went swiftly that I can remember....read full review
The staff were amazing. Very thorough, and apologetic when my veins gave them trouble while trying to get an IV started. They answered all my questions and concerns beforehand. And after, they walked me out to my ride home. The next day, the office called to see how I was doing after my procedure. Best experience with a specialist’s office that I’ve ever had.