About Nordstrom
Nordstrom provides a positive shopping experience focused on customer service and convenience. Shoppers can enjoy in-store pickup, curbside pickup, and free gift-wrapping. The department store offers a wide selection of products, including beauty items and lingerie, and features knowledgeable staff. Customers often praise the helpful and sincere employees who give personalized recommendations and assistance. Employees like Alla, Yvonne, Hilda, and Nyeishia are frequently commended for their professionalism, knowledge, and attentive service, making shopping comfortable and enjoyable. Nordstrom's dedication to excellent service, organization, and flexible exchange and return policies have helped build its reputation as a top department store. Customers often leave satisfied and eager to return, appreciating the friendly atmosphere and high-quality customer care.
The ladies in the lingerie (Skims) section were so nice! They acknowledged my sister and I and made us feel very welcome. One of the associates checked their back stock for a size and color we were looking for. 10/10 experience!
The reason why I give 3 stars—
When we went to the (younger/ trendy) mens section on the third floor. The associate was very standoffish, he was just watching us the entire time. But, he made sure he was there to help us when it was time to pay. I know that associates get commission. Pretty weird experience in the mens section.
I had a customer service issue that was a bit thorny, with the parties to blame mostly being Nordstrom’s customer service phone line and the product’s manufacturer (Nuna)… But Nyeishia from the kids department handled the situation really masterfully. We found a solution in the end, and I’m grateful for her help!
I visited the store on January 17 and had an amazing shopping experience, something that is very hard to find nowadays!
First I was at cosmetics department and Alla at Clinique left me pleasantly surprised by her knowledge and professionalism. She took her time answering all my questions and made my shopping so enjoyable. Big thank you Alla for your enthusiasm and knowledge and thank you for being so patient and professional.
Then i had to get a gift from the kid's section. Hilda went above and beyond to show me options and ensured I am happy with my purchase, she even took time to nicely wrap my gift. She provided exceptional customer service and did it with a...read full review