Pro Nails

Pro Nails is a popular nail salon that many people have relied on for years, even since high school. The salon is known for its natural-looking and clean nail work. The atmosphere is welcoming and kind, with nail technicians who are lovely and open to requests. The price for a nail set is considered reasonable at $50.

Customers have praised specific technicians, such as Michelle, who is noted for being thorough and nice during pedicures. Another customer highlighted Nancy for providing an amazing experience and taking care of their daughter’s nails, emphasizing the cleanliness and nice design.

However, there have been some complaints about the customer service. Some customers prefer to receive a sheet with different pedicure options and prices upfront, instead of being asked to upgrade during the service. The hot towel treatment has also been a point of contention, with some expecting heated towels rather than towels run through hot water. The payment process has faced criticism, with some feeling pressured to pay immediately after the service.

Overall, Pro Nails provides good nail work and excellent pedicures, but there is room for improvement in the customer service experience. Customers are encouraged to communicate their preferences clearly to ensure satisfaction.