About Urgent Care | Kaiser Permanente Garden Grove Medical Office
The Urgent Care | Kaiser Permanente Garden Grove Medical Office provides adequate care to patients with respiratory symptoms. While patients may experience a wait, the staff is friendly and tries to keep spirits high. Doctors and nurses are kind, patient, and thorough in their explanations, providing preventive care when necessary. Patients appreciate the convenience of being able to walk in without an appointment and receive treatment. However, some patients may feel that doctors do not provide a high level of care, requiring patients to be proactive in researching their own health and asking questions. The staff is professional and empathetic, and some doctors, such as Dr. V.H. Perez, go above and beyond to ensure patient satisfaction. Patients have praised the care provided by the dermatology team, including Paula Moreno and her nurse Michelle, for their positive approach and pain-free procedures. The medical office is also recognized for providing quality care and maintaining a clean and neat facility, with a very attentive and friendly staff.
I just came to the urgent care with my boyfriend and we were checked in and he got his vitals checked right away, he saw the doctor within about 5 minutes. We were taken to the back trailer because they were anticipating a big crowd. Anthony RN was so friendly and so efficient. Doctor Irene Sung had such a great bedside manner. She was able to examine him quickly and she gave us so much info and reworded it to make sure that we understood what the plan was. They even got him an earlier appointment with his PCP! I brought chargers and drinks expecting to be here a few hours, but we were in and out in about 30 minutes! Absolutely fantastic. Thank you so much Kaiser!
Aug 2025
5.0★★★★★
Yesterday, I had to visit urgent care, and from check-in to check-out the entire process took about 1 hour and 30 minutes—which I think is extremely reasonable for urgent care.
The front desk staff, especially the lady with colored eyes (I didn’t catch her name), was very attentive. My nurses were also kind and efficient when taking my vitals.
Dr. Perez asked about my symptoms, but having worked in the medical field for 15 years, I knew right away it was a sinus infection. I explained that I didn’t want to waste anyone’s time and asked if we could proceed with treatment. He completed a thorough exam, confirmed my concern, and I was soon on my way to the pharmacy.
Had to take child to urgent care since no available appointment for MD, everything was smooth and fast from check in to procedure, diagnosis and RX dispense. Super efficient staff. It’s also clean and parking was not too terrible for a Friday afternoon. Thank you to all staff and MD
