About Purdy Plumbing & Drain
Purdy Plumbing & Drain has built a reputation as a reliable and effective service provider for residential and commercial properties in Fullerton, Anaheim, and nearby areas. Established in 2011, their plumbers are trained, experienced, licensed, and insured. They respond quickly to calls and provide solutions around the clock. Customers praise their prompt and professional service, noting that the team "spent as much time on the clean up as they did on the repair" and left the job better than before. Many appreciate the fair prices and quick responses, especially during emergencies. One customer shared that when they had an emergency with their hot water heater, Purdy Plumbing & Drain rescued them promptly. The team also handles simple jobs, such as installing a disposal, with care. Ryan recently fixed issues causing unpleasant odors after going through the dishwasher, inspecting everything carefully and scrubbing small pieces clean, even staying long after his shift to ensure the job was done right. Customers also mention that Nicole is very friendly and replies quickly to calls, making scheduling smooth. Ryan's assessments are detailed and thorough, and he works overtime if needed, addressing multiple issues on the same day without extra charges. Overall, Purdy Plumbing & Drain is highly recommended for their honest, excellent work and strong commitment to customer satisfaction.
I have used Purdy Plumbing several times over the years for different jobs. They are great, especially if it is an emergency. We had an emergency with our hot water heater and they rescued us! They have also done simple jobs, like installing a disposal. Ryan recently came and fixed whatever was making our dishes stink after going through the dishwasher. He inspected everything and scrubbed even small pieces clean! He stayed long after his shift was over! And cleaned up afterwards. As with the other reviews, I agree, Nicole is amazing! I did have the same experience some folks had where my phone call wasn't returned immediately- but this happened only once. I cared enough to find out what happened. Poor Nicole took a day off and her replacement bailed! The woman deserves a day off! Mistakes happen. This is a good HONEST company! They do excellent work, their prices are fair, and care about their customers. They are a small operation and they have never tried to upsell me- which all of the big companies do. Highly recommend!
Had Ryan out last week for a drain back-up. He was very thorough and detailed in his explanations, including walking me through what he was seeing on the scope-cam, and offering the options with no 'sales' pressure. Overall a very great service experience, for a reasonable cost. And the scheduling/coordination with Nichole in advance of his visit was very smooth. A+++
This review is for Nicole who handles customers calls and Ryan. Nicole sounds very friendly and usually replies to customers right away via phone call, vm, or text. Once I get on the phone with her I know my message is conveyed to the plumber. Ryan arrives a bit late BUT he worked overtime to fix the leak we had in the bathroom. He did his assessment then drew out the plan for us. His explanation is thorough and easy to understand. I think his quote is also fair. We had additional issues with the kitchen sink and he was able to address them all on the same day without extra charges.