Start with you don't work for Trinity, you work for Prime.Trinity only signs your check. Drivers are not Trinitys number 1 priority, Prime is.Forget what Trinitys add says,you will go to NJ. You will not receive detention & layover pay, Trinity gets it and warehouses you del to will be long load & unload times. Terminal is located in Fresno, you can not take your personal vehicle to their yard. Getting too & from terminal you'll have to take a bus, train, or find a ride. Don't ever be late on del load, Prime won't except your reason . If you have a problem with Prime you'll be gone and Trinity won't have your back. Your loads... read full review
November 2023
I want to say we had a good experience, but I can't. They will tell you all the things you would expect a reliable company to say, such as we should have you panels any day, then 2-3 months later there is no call or anything. We called them and the would keep blowing us off. Then I asked what if we have cash instead of financing, and was told we can get them right away. I don't think we were overtly charged more for our panels but took over 6 months AFTER signing the contract. They lied to me over the phone. They would tell me everything is good for inspection, then I would watch to our cameras and the city inspector said, "I told you last time this need... read full review
September 2023
They installed panels on the home but for whatever reasons they haven’t filed the paperwork with my utility. It’s been 5 weeks off of me calling to check in and the person handling paperwork is conveniently in a meeting or unavailable. What a joke of a company, I’d avoid them at all costs. Literally the worst service I’ve ever had. Hopefully someone from the company reads this.Coming up to 5 months without a working solar system. Thanks for the roof candy Trinity!
Start with you don't work for Trinity, you work for Prime.Trinity only signs your check. Drivers are not Trinitys number 1 priority, Prime is.Forget what Trinitys add says,you will go to NJ. You will not receive detention & layover pay, Trinity gets it and warehouses you del to will be long load & unload times. Terminal is located in Fresno, you can not take your personal vehicle to their yard. Getting too & from terminal you'll have to take a bus, train, or find a ride. Don't ever be late on del load, Prime won't except your reason . If you have a problem with Prime you'll be gone and Trinity won't have your back. Your loads... read full review
I want to say we had a good experience, but I can't. They will tell you all the things you would expect a reliable company to say, such as we should have you panels any day, then 2-3 months later there is no call or anything. We called them and the would keep blowing us off. Then I asked what if we have cash instead of financing, and was told we can get them right away. I don't think we were overtly charged more for our panels but took over 6 months AFTER signing the contract. They lied to me over the phone. They would tell me everything is good for inspection, then I would watch to our cameras and the city inspector said, "I told you last time this need... read full review
They installed panels on the home but for whatever reasons they haven’t filed the paperwork with my utility. It’s been 5 weeks off of me calling to check in and the person handling paperwork is conveniently in a meeting or unavailable. What a joke of a company, I’d avoid them at all costs. Literally the worst service I’ve ever had. Hopefully someone from the company reads this.Coming up to 5 months without a working solar system. Thanks for the roof candy Trinity!