About Fresno Buick GMC
Fresno Buick GMC is a full-service GMC and Buick dealership located in Fresno, California. They offer a wide range of quality pre-owned vehicles, and their team is committed to providing excellent customer service. The service department is praised for its efficiency, with one customer noting that the service was "excellent" and the staff, particularly the service advisor, was "super helpful" throughout the entire process. However, some customers have expressed frustration with the processing of appointments and the use of reward points, leading to unexpected costs. The dealership emphasizes respect, honesty, and integrity in their dealings with customers. One customer had a great experience, praising their sales advisor DJ Castaneda for his genuine smile, easygoing attitude, and knowledgeable yet transparent approach. The test drive was smooth, the negotiation process was fair, and DJ kept everything low-stress. Another customer had a positive experience, recommending the dealership and specifically mentioning the excellent service provided by David. However, a third customer was dissatisfied with the service department, finding their transmission fluid service overpriced compared to other providers.
I've come to expect a certain level of professionalism, transparency, and customer care, especially when it comes to major purchases like a new vehicle. I'm happy to report that GMC Fresno mostly delivers, and what really sets them apart is DJ Castaneda, our incredible sales advisor. From the moment we stepped onto the lot, DJ greeted us with a genuine smile and an easygoing attitude that made us feel comfortable right away. He wasn't pushy, rushed, or robotic, instead, he listened to what we were looking for, walked us through the available options without the usual sales-y jargon, and answered every single question with honesty and expertise. It honestly felt more like talking to a knowledgeable friend than a car salesman, which is rare. The test drive was smooth, the negotiation process was fair, and DJ kept everything transparent and low-stress. That level of service deserves serious recognition. If you're headed to GMC Fresno, skip the guesswork and ask for DJ Castaneda by name. He's approachable, knowledgeable, and genuinely cares about helping you make the right choice, not just any sale.
The buying of vehicle was ok but after, no, I will not bring my vehicle there to for servicing. The transmission fluid, I was told by their employee, was never changed. It's supposed to be changed at 30,000 miles, it had not been when I purchased it after that. Secondly they charge $629.00 for a transmission service, I received quotes from other reputable companies that service vehicles for half of that. YOU DO NOT need to have you car serviced there to keep your warranty up to date. As long as you keep receipts showing the work is done you are good to go.
Our salesman Steven Leal was courteous, patient, and professional. He was the reason we went back to Fresno Buick for our purchase after visiting other dealerships. Thanks to the team at Fresno Buick for making a deal we were comfortable with and for staying late to complete it. We were happy to drive away with our new little car!