About Balanced Comfort Cooling, Heating & Plumbing
Balanced Comfort Cooling, Heating & Plumbing is the top-rated company in the Fresno area with over 2,800+ 5-star reviews. They offer a wide range of HVAC and plumbing services, including AC installation, repair, and maintenance, furnace repair, heating installation and repair, commercial HVAC, plumbing repair, installation, drain cleaning, water heater installation, and more. Customers frequently praise the company's professional and prompt service, along with the excellent customer service and communication skills of the technicians. Clients appreciate the technicians' knowledge, patience, concern for quality, and their ability to keep the customer informed throughout the process. For instance, customers have noted how technicians like Say Vang and Cristian have provided thorough service, ensuring systems run smoothly and addressing specific needs, like cleaning an American Standard AccuClean whole filter. The company is also commended for its willingness to work directly with insurance adjusters on behalf of the customer. Overall, Balanced Comfort Cooling, Heating & Plumbing is a highly reliable and customer-focused company that consistently delivers high-quality HVAC and plumbing services to the Fresno community.
We wanted to find a HVAC service company that was familiar with and knew how to clean an American Standard AccuClean whole filter. It was installed by Marthedal AC with our new HVAC system in 2019. Unfortunately, Marthedal went out of business in 2021 and was bought by Lee's and we have struggled since to find a company. We tried Lee's for a couple year but weren't thoroughly happy with them either. They too did not know how to clean our filter. So many other companies also had no idea what the filter was and how to clean it. We called Balanced Comfort after a recommendation from our neighbor and we were thoroughly impressed after the first phone call. Not only did they know what the whole house filter was and knew how to clean it, their price was a third less than what other companies charge. We set an appointment and Say Vang came out and he was professional, knowledgeable, wore booties and knew exactly how to clean our filters. He serviced our heater, cleaned the filter and vacuumed his work area. It took about an hour. We are so thrilled to have finally found a reputable company and we will be using them in the future.
I want to give a shoutout to the excellent service provided by the technicians who checked on my home this year. I purchased a twice-a-year HVAC check-up service agreement, and it has been well worth the money. Last spring, Balance Comfort sent out an outstanding female technician (apologies, I don't remember her name), and today, Cristian came to inspect my heater. Both were young, highly knowledgeable, and thorough in their work. They each spent about an hour ensuring my system was running smoothly. I highly recommend Balance Comfort for their professionalism and quality service!
Reply to my negative review. Contacted by Aaron from Balenced Comfort and resolved the miscommunication. Reply was prompt and courteous therefore the rating for Kyle and Aaron is FIVE STAR.?