They have the worst billing system in the world. No one picks up the call at the billing dept as well as at the clinic to answer any questions or help with the appointments. I am stopping using your services anyhow. No complain about the doctors used so far. And their waiting times are out of this world.
Suggestion: Please rename yourself as 'Forever Waiting Eye Care Physicians'
March 2024
I brought my friend here because he cannot drive. We had a 9:00 appointment and have been waiting for an hour and the doctor still hasn't come. This is the second time and probably the last.
March 2024
First visit: waited about 30 minutes in waiting room. Office staff and doctor kept saying "We're understaffed." Front office staff were rude to each other. Waited another 30 minutes in the exam room to see the doctor. Dr. Ray was aloof and seemed a bit arrogant. Quickly diagnosed and prescribed and described treatment. Did not describe the issue very thoroughly. Follow-up visit: Appointment time: 2:40pm Called back to exam room at 3:35pm Assistant touched my eye with tip of numbing dye eye drops (used for many patients). She also kept touching my eyes without gloves on to keep them open while checking the pressure. While waiting for doctor, observed more... read full review
They have the worst billing system in the world.
No one picks up the call at the billing dept as well as at the clinic to answer any questions or help with the appointments. I am stopping using your services anyhow. No complain about the doctors used so far. And their waiting times are out of this world.
Suggestion: Please rename yourself as 'Forever Waiting Eye Care Physicians'
I brought my friend here because he cannot drive. We had a 9:00 appointment and have been waiting for an hour and the doctor still hasn't come. This is the second time and probably the last.
First visit: waited about 30 minutes in waiting room. Office staff and doctor kept saying "We're understaffed." Front office staff were rude to each other. Waited another 30 minutes in the exam room to see the doctor. Dr. Ray was aloof and seemed a bit arrogant. Quickly diagnosed and prescribed and described treatment. Did not describe the issue very thoroughly. Follow-up visit: Appointment time: 2:40pm Called back to exam room at 3:35pm Assistant touched my eye with tip of numbing dye eye drops (used for many patients). She also kept touching my eyes without gloves on to keep them open while checking the pressure. While waiting for doctor, observed more... read full review