I have called G & H twice. Both times I interfaced with Karl. The first time he advised me on our LG refrigerator (the compressor had quit working). He advised that the compressor had a 10 year warranty. I called LG and they replaced the compressor and gave a one time no labor cost. The second time he advised me on a Samsung electric range (the control board display had gone wacky). I performed the diagnostic he suggested but the control board did not reset. I decided to buy a new range instead of repairing the old range. Even though I did not use G & H for any repair, I will definitely call them and suggest them for any appliance repair because of the customer... read full review
June 2022
They repaired my broken dishwasher where the main pump just stopped working. They did a great job on the repair and got it fixed on the first time out. The only reason I'm not giving them a five star is that I did have to poke at them to find out when parts were coming in and when they were coming out. But overall, very satisfied.
January 2022
Advised over the phone that replacement might make more sense than a repair. Who still does that! We have a 15 to 20 year old front load washing machine custom-built into a kitchen cabinet with a closed front cabinet door. When we remodeled the kitchen it never occurred to me that washing machine sizes would increase so dramatically! I was sure that my only option would be to keep this old Kenmore running for as long as possible. G & H took the time to check around for a refurbished machine and texted me his findings. As it turns out, we were able to find a new smaller unit that fits in the space. Thanks for the honest assessment, extra work, and advice
I have called G & H twice. Both times I interfaced with Karl. The first time he advised me on our LG refrigerator (the compressor had quit working). He advised that the compressor had a 10 year warranty. I called LG and they replaced the compressor and gave a one time no labor cost. The second time he advised me on a Samsung electric range (the control board display had gone wacky). I performed the diagnostic he suggested but the control board did not reset. I decided to buy a new range instead of repairing the old range. Even though I did not use G & H for any repair, I will definitely call them and suggest them for any appliance repair because of the customer... read full review
They repaired my broken dishwasher where the main pump just stopped working. They did a great job on the repair and got it fixed on the first time out. The only reason I'm not giving them a five star is that I did have to poke at them to find out when parts were coming in and when they were coming out. But overall, very satisfied.
Advised over the phone that replacement might make more sense than a repair. Who still does that! We have a 15 to 20 year old front load washing machine custom-built into a kitchen cabinet with a closed front cabinet door. When we remodeled the kitchen it never occurred to me that washing machine sizes would increase so dramatically! I was sure that my only option would be to keep this old Kenmore running for as long as possible. G & H took the time to check around for a refurbished machine and texted me his findings. As it turns out, we were able to find a new smaller unit that fits in the space. Thanks for the honest assessment, extra work, and advice