Broken down on the highway in the boonies on a Sunday, I was saved by the best tow truck driver ever, Bryan Stencil. He is so kind, thoughtful and professional. Bryan made sure my four legged traveling companion and I were safe and comfortable throughout our journey. I appreciate that his boss offered to fix my car, but I was already heading to my long time mechanic when my clutch finally failed. This trip was over two days, and Bryan ensured we were safely housed in a nice motel that he informed me will be covered by AAA through 'trip interruption' coverage. Because I travel the 101 corridor often, I kept Bryan's card and know that if we have trouble in... read full review
August 2024
These guys are fantastic. The moment Brian arrived to retrieve and tow my Harley he introduced himself very professional and asked if everyone was OK. He very clearly informed me of what was going to be done and what I should do going forward with the tow as well as great advice on how to deal with my insurance. You can tell he cares about his job and how he represents his company. If I have any issues or needs this guy I'd call any day I highly recommend. He also explained how to properly tie down a bike while towing for a safe transport as well as not to harm the bike more in the process. Very very insightful. Thank you again Brian 100% satisfied customer
April 2024
Today I hit a rock on highway 101 and punctured a tire early this morning. I contacted BMW roadside assistance and they connected me with Smith Automotive Towing & Recovery. The tow truck driver, Brian, picked up my car and me in Laytonville and delivered my car to be repaired in Berkeley. Brian is a great guy with awesome customer service skills. He ensured I made it home safely and my car was delivered as requested. I really appreciate Brian's attentiveness to providing a great experience on a Sunday morning. Thank you so much!
Broken down on the highway in the boonies on a Sunday, I was saved by the best tow truck driver ever, Bryan Stencil. He is so kind, thoughtful and professional. Bryan made sure my four legged traveling companion and I were safe and comfortable throughout our journey. I appreciate that his boss offered to fix my car, but I was already heading to my long time mechanic when my clutch finally failed. This trip was over two days, and Bryan ensured we were safely housed in a nice motel that he informed me will be covered by AAA through 'trip interruption' coverage. Because I travel the 101 corridor often, I kept Bryan's card and know that if we have trouble in... read full review
These guys are fantastic. The moment Brian arrived to retrieve and tow my Harley he introduced himself very professional and asked if everyone was OK. He very clearly informed me of what was going to be done and what I should do going forward with the tow as well as great advice on how to deal with my insurance. You can tell he cares about his job and how he represents his company. If I have any issues or needs this guy I'd call any day I highly recommend. He also explained how to properly tie down a bike while towing for a safe transport as well as not to harm the bike more in the process. Very very insightful. Thank you again Brian 100% satisfied customer
Today I hit a rock on highway 101 and punctured a tire early this morning. I contacted BMW roadside assistance and they connected me with Smith Automotive Towing & Recovery. The tow truck driver, Brian, picked up my car and me in Laytonville and delivered my car to be repaired in Berkeley. Brian is a great guy with awesome customer service skills. He ensured I made it home safely and my car was delivered as requested. I really appreciate Brian's attentiveness to providing a great experience on a Sunday morning. Thank you so much!