About Primary Care - Mercy Medical Group - Folsom, CA
Mercy Medical Group - Folsom, Primary Care offers a range of services including family medicine, pediatrics, and primary care at 1700 Prairie City Rd, Folsom, CA. Part of the Dignity Health network, it is known for high-quality, compassionate care and serving Folsom and nearby communities. Patients appreciate the knowledgeable and caring staff, especially praising the doctors for explaining everything clearly and providing excellent service. While some find the organization’s appointment scheduling process frustrating due to automated systems and long wait times, others have had very positive experiences, particularly with workers’ compensation cases where the staff is patient and thorough. Overall, the practice is highly recommended for families seeking reliable and compassionate healthcare.
Dr savardra was my dr for 10 years I was seeing my gyn psych optometrist therapist dermatologist gastro Dr thru mercy. For years I been telling Dr that something isn't right, I self advocated and continued to be seen with same and increasingly worse symptom. He did not take me seriously. He told me I was crazy and he would admit me on several occasions he even lunged at me in anger bc I was adamant about my symptoms. The next visit and I was running late so I call and tell them they said is ok bc im coming 45 m away. I get there and am rudely told I will not be seen I threw my notes across the desk and told them screw this or something. They then dismissed ne from entire...read full review
Been with them my whole life but I’ve finally reached my tipping point. My pcp of 20 years left dignity and I got stuck with Dr. Kim Cafarella. I won’t get into the details but this doctor has zero bedside manner and negative empathy. She didn’t care about anything other than prescribing pills and getting you out of her hair as quickly as possible. Leaving dignity for their lack of it.
Since Dignity Health bought Mercy Medical Group patient care requirements have decreased due to their inability to develop a process for patient replacement when their Primary Care Physician leaves the group. I was shocked to experience such poor planning when we are talking about "my future healthcare" requirements. Further, I was told to get my own new PCP and sent me an insensitive letter "telling me" to find one with the short list that wouldn't accept My excellent health insurance. Since then, it's gotten worse. Several of my family and friends also had the same PCP, we are all in our 70's, we pay for our healthcare and Dignity has no dignity. I have been with MMG over 25 years but the new "robots" they call doctors now do Not represent human kindness. Specifically, I gave Dignity the word "human kindness" during a volunteer focus group at the 3000 Q Street facility when they first usurped the local medical community. My exact words were, when asked the question what do you really want.....My response was, I don't want sympathy, I don't even want empathy, I JUST WANT HUMAN KINDNESS. Within 60 days of that meeting, my words, were plastered all over Sacramento on buses, elevators, on TV, employee garments, etc. Did they ask me if it was okay to quote MY words? I said yes as I was walking out of the room and was never acknowledged for my contribution. How very rude when they are not practicing what I preach! How unspeakable it is for our doctors who must "diagnose and treat" each patient in 15 minutes, they get 30 minutes for an annual. 25 plus years as a Patient,98.9% of my Mercy Doctors were wonderful, loving, caring human beings who showed their human kindness in ways that seem to have disappeared in the midst of video appointments and lack of time. No more personal touches. I can't even call their administration office because they are cold and so above the money they make off the elderly patients like me. It seems their poor business practices have taken them by surprise, cowards. Oh they do have a a "Patient Advocate", but she who is supposed to represent thousands, should get back to you in 48 hours! However, if you think you are in dire straits go to the ER, where they do nothing while you wait for hours to be told so? What is wrong with this picture? Next, This is the travesty! 6 days ago when Dr. Cold was notified that a 15 plus years of taking this medication had been overlooked. In 2 days I entered my own prescribed medication withdrawals with every side effect I found on Wikipedia. No one called me to explain that I could die but they are, were, what??? Another interesting fact, Sutter is having the same problem. We will change providers in October. UCDavis is looking good