About Leslie's
Leslie's is a trusted neighborhood pool store that offers a wide range of products and services. The knowledgeable staff provide excellent customer service, going above and beyond to help customers with their pool and spa needs. They offer free in-store water testing, cleaner inspections, and labor on repairs, making it a convenient one-stop shop. Customers can easily find the products they need through in-store, online, or the Leslie's app. The store's rewards program, Leslie's Pool Perks, offers special offers and savings. Customers praise the store's helpful, informative, and reasonable prices, as well as the manager's exceptional service in resolving issues. Overall, Leslie's is a reliable and customer-focused destination for pool and spa enthusiasts.
Gotta say these folks are good, nice, helpful, informative and informed. Been going here for about four years, they are willing to listen when you've read something half cocked online and when needed they offer suggestions to assist me down the rabbit hole without judging! Prices are reasonable, products are good and they stand behind what they carry well after its reasonable warranty time.
Long overdue! I can't say enough on the service provided from Misty ( who I believe is the manager). My Robot decided to stop working and Misty really went above and beyond to have it fixed in a timely manner and under warranty. I don't often leave reviews but I felt the service was exceptional and exceeded my expectations.
My experience at the Folsom store on 8/17/24 with manager Misty was fantastic. I went in looking for parts for our older pool sweep but after learning more about the new units and why I should purchase one from Leslie's, I walked out with a brand new P39 Polaris pool cleaner!I On the contrary, I started at the El Dorado HIlls store looking for parts for our older Pentair pool cleaner. I was very disappointed with the lack of service and genuine care for me as a customer. The young man who was "helping me" was completely disinterested in being at work. He kept his hands in his pockets and slowly walked around the store as he "looked" for a part for our pool cleaner (he seemed to be staring at the ceiling as he strolled through the store). He then told me to go to a different store for help. Which we did. We live in EDH, but will take our business to the Folsom store moving forward.