Cameron went above and beyond- he even took his shoes off at the door to protect our hardwood. He was able to diagnose and repair the drain in one visit quickly and cleanly. Highly recommend!Service: Shower repair
Jan 2021
Cameron was sent to us through our home warranty. After the request was submitted online, he called on a Sunday night to go over what the problem was. After listening to our description he scheduled a time to come out. He was on time and he came prepared. He took a look at our issue and realized we needed new toilets as neither was flushing correctly. He had come prepared based on the initial phone conversation as he thought that might be the problem. He installed two new toilets right away. He was efficient and did a great job. He left both bathrooms clean after doing the work. We would definitely use him again for any future issues.Service: Toilet installation
Oct 2020
I have a contract with American Home Shield and this is the plumber assigned to us. Reem water heater is 4 years old; it was here when we bought the house 2 1/2 years ago. We have never adjusted the heat settings, or anything else about it. For about three weeks the water has been noticeably cooler than normal. The flame that reheats water wasn't going on as frequently as usual. (You can definitely hear it when it goes on.) Plumber came out, took one cursory glance, and said the heat setting was too low. IT'S BEEN THE SAME SETTING FOR 2 1/2 YEARS. I told him more than once that the temperature had been cooler the last three weeks and it was not reheating as normal. He didn't listen. He just harped on the setting being too low. Unfortunately my husband thought that was a reasonable explanation, so I was outvoted. Their solution: turn the heat up. THAT DOES NOT FIX THE PROBLEM. Yes, the water is hotter (and I will be paying more for that extra gas, thanks) but it does not address the underlying problem of the water cooling off more than usual. PLUS I had to pay the $75 co-pay so he could walk in and not do anything. Didn't check the thermostat, values, nothing. I am livid. The only reason I am giving two stars is because he showed up promptly. I truly hope we never have another plumbing issue because I don't want this guy sent out again.
Cameron went above and beyond- he even took his shoes off at the door to protect our hardwood. He was able to diagnose and repair the drain in one visit quickly and cleanly. Highly recommend!Service: Shower repair
Cameron was sent to us through our home warranty. After the request was submitted online, he called on a Sunday night to go over what the problem was. After listening to our description he scheduled a time to come out. He was on time and he came prepared. He took a look at our issue and realized we needed new toilets as neither was flushing correctly. He had come prepared based on the initial phone conversation as he thought that might be the problem. He installed two new toilets right away. He was efficient and did a great job. He left both bathrooms clean after doing the work. We would definitely use him again for any future issues.Service: Toilet installation
I have a contract with American Home Shield and this is the plumber assigned to us. Reem water heater is 4 years old; it was here when we bought the house 2 1/2 years ago. We have never adjusted the heat settings, or anything else about it. For about three weeks the water has been noticeably cooler than normal. The flame that reheats water wasn't going on as frequently as usual. (You can definitely hear it when it goes on.) Plumber came out, took one cursory glance, and said the heat setting was too low. IT'S BEEN THE SAME SETTING FOR 2 1/2 YEARS. I told him more than once that the temperature had been cooler the last three weeks and it was not reheating as normal. He didn't listen. He just harped on the setting being too low. Unfortunately my husband thought that was a reasonable explanation, so I was outvoted. Their solution: turn the heat up. THAT DOES NOT FIX THE PROBLEM. Yes, the water is hotter (and I will be paying more for that extra gas, thanks) but it does not address the underlying problem of the water cooling off more than usual. PLUS I had to pay the $75 co-pay so he could walk in and not do anything. Didn't check the thermostat, values, nothing. I am livid. The only reason I am giving two stars is because he showed up promptly. I truly hope we never have another plumbing issue because I don't want this guy sent out again.