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Reviews for QuikStor Security & Software
Add your commentQuikStor Security & Software
6345 Balboa Blvd Ste 150 Building 3, Encino
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6345 Balboa Blvd Ste 150 Building 3, Encino
Directions Call Website Suggest an Edit
Getting ahold of these guys for initial setup (which they require you to do) or tech support is an absolute nightmare. They never answer your call, you always have to leave a message for a callback. I have never gotten a callback sooner than an hour later, and usually wait over 2 hours on average. Refusing to hire sufficient staff to properly support your product is completely unacceptable. Especially when you also refuse to give the field techs who install and maintain your products any kind of back end access or training. Hardware is good when it works, software/cloud services are not end user friendly at all and have no built in help or tutorial features. All in all... read full review
We have used Quikstor for our storage facility for many years. Prior to that we had a company that was not good and as you know your storage software needs to be top notch. I highly recommend Quikstor. The software is wonderful and easy to use. We have never had a problem with their software and our credit card processing company. Which is critical, right? The staff at Quikstor are honestly caring, responding pretty quickly and always there to help. I should have written a review for Quikstor a long time ago. They have been a wonderful support system for our storage facility. As the saying goes.....they have our backs. And we are so appreciative of that fact.
Their software is not user friendly, for example when you set someone's move out date, you still have to go in that day and manually move them out. Other software doesn't require that and automatically moves them out on the day you set. If you use their gate system, you also need to have a dedicated computer on the local network to run the gate system. Most others are all cloud based and as long as they can get to the internet, you don't need a dedicated computer. The pricing is good, but the features aren't there for Quikstor.