About Capital Construction Group
Capital Construction Group, through its service Capital Deck and Stair, has earned positive reviews for their expertise in waterproofing decks and performing deck repairs. Customers highlight their satisfaction with the quality of work, noting that their decks are now waterproofed and protected from rain, which has been crucial during recent storms. The company’s employees, especially Abraham, have been recognized for their reliability, responsiveness, and attention to detail. They keep customers informed about the work's progress and ensure that the work site remains clean and organized. Though there was some feedback regarding communication about start dates, customers agreed that the final results were worth the wait. Many have remarked on the fair value of the services provided. The repair and finish crews are noted to be professional and capable, completing tasks independently. Overall, customers express high satisfaction with the services from Capital Deck and Stair and recommend the company to others. Many have shared "before and after" photos to showcase the impressive quality of the work.
I'm behind the times. I know that. My stairs and deck are made of magnesite, which is no longer made or available. Yet the deck and stairs are in good shape. There's minor chipping and cracking that needs attention but, structurally, everything's sound. When Capital's estimator reviewed the situation, he agreed that repair and resealing would be a sufficient remedy, and I accepted the company's bid. Then everything started going downhill. The estimator decided to check with a structural engineer who pointed out that new laws require replacing magnesite with newer materials. Yet the law is for structures with three or more units. I have only two. The cost of replacement, however, is three times higher. Good for Capital. Not so good for me when there's no evidence of structural instability or risks to my tenants' safety, which is the most important consideration. I decided to proceed with the repair and reseal option. I was offered a time, I accepted, and then the time was changed. I commented on the change (sarcastically), and the original schedule was returned. On the day of, the workman arrived three hours late. Yet no one at Capital bothered to notify me about delays. I had to contact Capital. When the workman finally arrived, he looked at the stairs and said, "This is magnesite." Uh-huh. That should not have come as a surprise. It was known and acknowledged from the start. After looking at the deck, he vanished. Once again, I contacted Capital and learned that the worker decided that he couldn't make the repairs with enough reliability (to ensure the cracks didn't return), so there'd be no guarantee on the work. If there'd been any question about any of this, the estimator should have consulted his craftspeople... before bidding. I shouldn't have learned on the day on which work was to be done that it was not going to be done. My two tenants can't decide whether I'm the one who's tetched (for picking Capital and disrupting their ingress/egress) or Capital's inept for not doing sufficient analysis. I'm in the latter camp. So Capital's not doing the repair and resealing, and they also won't be doing the project to replace the magnesite. I'm using someone else because, at this point, I wouldn't rely on Capital to know how to take out the trash.
If you need any repairs other than waterproofing completed as part of your project they may not be the best company to use. We had extensive water damage to an exterior staircase which required a lot of the wood to be replaced. They did tell us at the beginning that we may want someone else to finish the smooth stucco but they left gaping holes in our walls and no one ever came out to inspect the project or to see if we were satisfied. We had several other contractors come out afterward and they all said the work was not done properly and would be difficult to correct. They were the most expensive estimate we received and it ended up costing us additional $4000 to complete the project.
Capital did an amazing and efficient job redoing our rooftop deck for our townhome. They were extremely responsive, timely and attentive to the details and questions we had. Our decks are waterproofed and protected from the rain, which has been a game changer with the latest storms in LA, as well as aesthetically finished. I would highly recommend!