Rooter Hero Plumbing & Air of Elk Grove

I’m not usually one to leave reviews, but this experience truly deserves recognition. There’s nothing I value more in a company than exceptional customer service, and my recent encounter reinforced that belief.

Devaun Welch came to my home on Saturday evening, even after his shift had officially ended. He arrived promptly and went straight to work on the toilet pipe issue I was experiencing. Devaun proved to be incredibly professional and efficient, treating the problem with the seriousness it warranted. His respectful demeanor and extensive knowledge were impressive and highlighted the high standards that Rooter Engineering upholds.

I'm genuinely thankful I found… read full review

Jacob and his partner arrived early, made the necessary repairs and vacuumed the room they were working in prior to leaving. They also ensured I was completely comfortable with the fix and encouraged me to contact them if I had any questions or concerns.5 STARS from this now warm and cozy customer!!!

Shane came on short notice, same day and did a great job! After the inspection he gave us a thorough explanation of the issues that needed to be fixed and additional reccomendations. We were able to pick which services we wanted based on the information he provided. After, he did an additional walk through to make sure everything was working properly again and to ensurr nothing was over looked. I would definitely request for his help again!