Mercy Medical Group - Wymark, Primary and Specialty Care

Jun 2024

Some of the worst medical service you will ever obtain in your life, unfortunately not exaggerating. The front desk customer service is terrible and lie to make their jobs easier, the doctor's show no care for their patients and this has been shown not only with myself but family members I've taken here. Good luck talking to any supervisor or manager figure, if they even exist. Look forward to this building getting the hit it's asking for

May 2024

I switched from Sutter Health to Dignity and let me tell you.... it takes FOREVER to schedule an appointment here! This was my original care facility before I switched to Sutter, I guess after a decade they got worse. Old care group allowed online scheduling and follow-ups, but here you have to schedule by phone. I am editing my review from a 1-star to a 3-star after having experienced getting actual treatment from here. First off, the phone scheduling is the worst here. You need to call them in the morning when they open or you'll never get a hold of anyone. Calling in the afternoon, I was always put on hold for 2+ hours. Once you obtain the business card of your doctor you can skip this... I wanted an appointment with my primary care doctor but it took months to get a hold of someone. When I finally made an appointment it was made for near the end of this year because there were no other openings. Kinda lame that the next appointment available is 5 months later, right? I did get an appointment with the dermatologist here. Guess it's easier to get an appointment with a specialty doctor than a primary? Had been going through some skin issues for months and the medicine that the doctor prescribed really helped out. I can feel comfortable going outside again without people asking what happened to my skin.

Apr 2024

Be aware! The moment you walk out that door, the PA and NP goes straight to the Medical Assistants and talks trash about you! They didn't know my friend is a float there and heard the PA and NP gossip about me to the medical assistant staff! That's unprofessional and unacceptable and on top of that the supervisor who was there previously Ericka, can never put two sentences together! Saying she will investigate and never heard from her again and when I called to follow up, she had moved to another location! This has been going on for months and I still haven't heard back from anyone!