Optom Eyes Vision Care: Lau K C OD

Mar 2024

Optom Eyes has been my eye doctors for many years but after my last appointment I will be changing. The doctor that saw me didn't even have me do the normal examination. He asked me if I like my contacts and I said yes but my near vision was getting more blurry. He had me put on a new pair with the same prescription and had me read something. Then said I was already at the highest strength in the contacts I was using and since I could read what he gave me I was good with that prescription. Very helpful unhappy that my insurance only pays for me to go every two years and feel this was a waste of that.

Jan 2024

Optom eyes was always a trusted source to go in the Imperial Valley for many years. The last visit recently has made me decide I am never going back. I scheduled my appointment a month in advance to be called two days before my appointment while at work stating my primary optometrist would not be available, and that I would need to be scheduled later in the day to been seen by somebody else. I stated I couldn't respond at the moment and that I would call back when finding a break during work. When calling I was answering back to the most annoyed staff member and she did not give me options about when I could reschedule the appointment or what the latest appointment was on that day only rushed me and kept talking over me saying "okay,okay,okay" she then proceeded to give me an appointment next day and told me that the was they only available one. I decided to take it and just go with it even though it was a working day for me and I decided to go. I show up and staff we're polite when receiving me, only when its time to pass into the pre-screening area where they take measurements for your eyes they started to argue about my check up in the lobby area complaining about it quite loudly, making a show, mainly complaining of having to ask any Dr. available to take my appointment. It was such a big issue for them to just go ask?! When I accommodated my time, my resources to go when I now live an hour and half away and get told my actual appointment was not available when I had booked a month in advance? When asking staff what the issue was, they proceeded to give me such nasty attitude when trying to discuss with and figure out what the ACTUAL issue was and it didn't make sense honestly. I decided to leave. They waste so much of your time there. Some people wait hours or others are given such nasty looks if they're not specific insurances I am never amazed at how unprofessional they keep treating new clients and old ones as well. Optom eyes has been lacking professionalism in staff for a couple years now, this was the cherry on top for me including other incidents that have occurred here before. If you want an actual professional experience I would muster the drive up to San Diego or even show up to Costco eye-wear then here.

Nov 2023

This location used to be great when it opened and was great for many years until recent experiences. Last couple visits were bad and my latest visit has made me decide to never go back. I was held at the waiting room for multiple hours just watching people that came after me get helped first and finish their appt while I still waited. My wife complained to front desk and the eye glass sales people and they all told her the Dr had been in a bad mood that day and was holding back patients that had insurances that made her do extra paper work. If that is true I believe that is not the patients fault and I should have not waited 1-2 hours to be seen. That is very unprofessional of her part and have caused the business to lose 3 patients. My family and I will not be going back.