Bright Now! Dental & Orthodontics

Unprofessional Scheduling Experience, Appointment Canceled After Confirmation:

I had a very unprofessional experience with Bright Now Dental today. I initially contacted the Limonite Avenue location in Eastvale to check for availability around 4:00 PM. I was told there were no openings at that location, but the staff checked nearby offices and confirmed that the Hamner Avenue location had an available 4:00 PM appointment, which they scheduled for me over the phone.

I was explicitly instructed to arrive 20-
30 minutes early to complete paperwork. Based on this confirmation, I stopped searching for other dental facilities and went to the Hamner Avenue location.

Upon arrival, I was informed that the doctor was not available and that my appointment had been canceled. When I asked how this could happen after my appointment had already been confirmed, I was told that the doctor had left because there were no patients earlier and a 3:00 PM appointment had been canceled.

This explanation is unacceptable. If doctors do not have fixed schedules or leave early based on patient flow, appointments should not be confirmed. This reflects poor coordination and a lack of professionalism.

I was experiencing gum pain and was trying to get it checked as soon as possible, which is why I contacted multiple nearby locations. This last-minute cancellation wasted my time and delayed necessary care.

I do not recommend this location. Please save your time and money and consider a more reliable dental provider.

I requested a regular cleaning. I've had the procedure at past dentist. I was told that they would only do a deep cleaning, I had one done 1 year ago. I have very good teeth, but was told that I needed $2,590.00 work after the insurance portion. Just money driven organization.

Very disorganized and a complete waste of time. We had an appointment scheduled for 12:30, but when we arrived we were told the hygienist was out for lunch. Instead of honoring the appointment, they sent us to a second office.

When we got to the second location and explained the situation, they told us they couldn’t do an X-ray or a cleaning anyway. At that point there was no reason for us to be there, so we left.

Poor communication, poor scheduling, and no respect for patients’ time. I would not recommend this place.

Do not go here. Bad experience. We’re very disappointed. We came here for teeth cleaning and they are telling you need deep cleaning which is not covered by insurance and needs to be out-of-pocket even if you just want the regular cleaning. Waste of time.

Do not go there , I went there to get my Teeth clean and they said we recommended to do deep cleaning and they Estimated $3204 and they said you will be paying $710 and rest Insurance pay.
I told him I only need a teeth clean they said no we only can do deep cleaning, I called my insurance My insurance said you shouldn’t be paying anything deep cleaning if they are charging extra, we can File grievance .
Please, before you go there double check with your Insurance if they are not scamming.

Recommend highly skilled,very organized team very sanitized,office has very positive and professional attitude assistants and Dr 20/10 I recommend to everyone I’m very satisfied with my results and the way I was treated Thankyou . My mom and me are very happy with everyone .

Nice place of business, great area. Staff are very friendly. Dr C. Was great.

Very good dentist, first of all he’s very gentle and he lets you know everything that’s going on. Also the most important is the dentist is highly skilled at the work that he does. Suzy and the staff are always so kind and nice always greet you as you walk in the door. Excellent dental office

I had my first dental cleaning in three years at 26 years old, and Bright Now! Dental did the best job I’ve experienced so far. The process was smooth, quick, and very thorough. The office was also clean and welcoming.

Excellent service! The doctor has great bedside manner