Quick servicing of clients is an asset, but rushing them in and out chips away on the charm of a customer interface..... Every customer is different and each of them requires a different approach, greeting and conversation ....."Never make a customer want to check out on your competition in the vicinity."
November 2021
Did my first round at this cleaners. Laundry and dry clean came out great. Badal answered the phone 5 mins before closing time and took care of everything. A hidden gem. Be nice to them and you get great value and service
June 2021
They are inexpensive, that is the only perk. When a clothing item is lost, there is no follow up, no returned calls and no refund issued (because you pay in advance unlike most cleaners.) It's just a matter of time before your inevitably lost clothing balances out all the savings from paying a dollar less for a pressed shirt each time. You can decide if that's worth the risk; it wasn't for me.When the Concord location closed, all clothes were shipped here and due to the poor follow up, many people myself included never received our items back. Now I only go to places that are more stable and a longer history of quality, even if it costs a bit more.Service:... read full review
Quick servicing of clients is an asset, but rushing them in and out chips away on the charm of a customer interface..... Every customer is different and each of them requires a different approach, greeting and conversation ....."Never make a customer want to check out on your competition in the vicinity."
Did my first round at this cleaners. Laundry and dry clean came out great. Badal answered the phone 5 mins before closing time and took care of everything. A hidden gem. Be nice to them and you get great value and service
They are inexpensive, that is the only perk. When a clothing item is lost, there is no follow up, no returned calls and no refund issued (because you pay in advance unlike most cleaners.) It's just a matter of time before your inevitably lost clothing balances out all the savings from paying a dollar less for a pressed shirt each time. You can decide if that's worth the risk; it wasn't for me.When the Concord location closed, all clothes were shipped here and due to the poor follow up, many people myself included never received our items back. Now I only go to places that are more stable and a longer history of quality, even if it costs a bit more.Service:... read full review