About Geek Squad

Geek Squad at Best Buy offers a wide range of tech repair, installation, and support services across more than 1,100 stores. Their technicians fix most makes and models of devices, including computers, tablets, TVs, home theaters, car stereos, GPS, cell phones, and home appliances, regardless of where they were purchased. Customers appreciate the convenience and quality of service, often finding Geek Squad to be a good alternative to manufacturer stores. Several reviews highlight their professionalism and helpful attitude. One customer praised the staff for their patience and professionalism when handling a difficult customer, emphasizing their ability to remain calm and helpful under pressure. Others mentioned receiving excellent customer service from agents like Jay, who quickly and patiently resolved an iPhone issue within minutes. The staff’s helpfulness extended beyond repairs to providing guidance and support, with employees like Shawn and Michael going above and beyond to fix problems at no charge, demonstrating their dedication to customer satisfaction. First-time visitors shared positive experiences, noting friendly and knowledgeable staff such as Ima, Shirak, and technicians who explained technical issues clearly and humorously. Customers also appreciated the quick appointment scheduling and efficient service, making their first visits enjoyable and stress-free. Overall, Geek Squad is recognized for its professional, patient, and helpful employees who strive to assist customers with their technology needs, ensuring a positive experience every time.

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Reviews for Geek Squad

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Aug 2025
Shoutout the homie Matt, I made an appointment for 8:20pm on a Thursday and he had some other customers when I arrived, he asked me if I could come back later since he didn't know if he would get to me in time before closing after I explained what I came in for, I asked if there was any way that it would be possible and he said there *might* be a possibility, emphasis on the *might*, I let him know I'll wait and if it doesn't happen it doesn't happen, he said he didn't want me to wait around to then not be helped but I said it was okay, he was able to finish with the other customers and still have time to help me before closing! I also overheard another employee tell...read full review
Oct 2023
I can't speak to their actual repair skills, but I wanted to say that these guys appear to be the pinnacle of professionalism. This is more of a story than a review but today I witnessed the guy running the Geek Squad check-in desk have the patience of a saint. I was sitting at the counter waiting on a diagnostic on my phone when a woman came in with her laptop. She was so loud the entire area can hear her say that her computer is littered with viruses. Instead of just telling the guy what's wrong she launches into an entire story about how she was scammed by another IT place who didn't get rid of the virus even though she paid them a ton of money and then launched into a whole thing about how the internet is full or spam, scams, danger, etc. The man at the desk remained extremely professional and tried to help her whenever she let him get a word in edgewise. THEN in the middle of her check-in she got a call from the original IT company that worked on her computer. I know this because for at least ten minutes was fighting with him ON SPEAKER for not fixing her computer. It was an extremely rude and truly bizarre thing to do in public. So I just wanted to say bravo to the Geek Squad for being so patient and doing their best with what seemed like a tough customer. Also, thanks for looking at my phone.
Mar 2023
I am giving Geek Squad 5 stars for the excellent customer service I received from Jay. I had an issue with my iPhone and called Verizon, they scheduled for a walk in appointment w/ the Geek Squad @ Best Buy within an hour from my call. I walked in and was welcomed by Jay and he patiently listened to my issue and within 5 minutes had it working. Thank you Jay!!