John G. from Roy's Sewer Service came out on time to clear up my slow vanity sink drain, and to troubleshoot my malfunctioning toilet. He cleared out the sink drain, then went to work on the toilet. Turns out that the small hole that is at the bottom was blocked with uric acid salts. He cleared that out and taught me that what that small hole does is help push out the solids with a gush of water. When you let urine sit in the toilet (which I was in a habit to do since the drought to save water), salt from your urine can build up there and block that hole. Now I will be sure when cleaning the toilet to make sure to clean that hole, and flush urine more frequently.... read full review
December 2024
This company was great! They exceeded expectations. Super professional. Very efficient. From our first call to our tech that arrived on time. John was awesome! They fixed the problem and clearly understood the trade!
November 2024
Roy's Sewer Service and their technician John G provided excellent service and value in clearing roots from our house sewer line and on short notice. The prospect of our toilets or dishwasher backing up during a major storm (which is upon us) was an unpleasant thought. We first noticed a problem over the prior weekend and the following Tuesday (just before the storm), Roy's had John G show up and confirm we had roots growing into the line from a cleanout. This was a cleanout I didn't even know existed. John was able to locate the unknown clean out but then had to dig down three feet through soil that was mostly rock; an area that hadn't been dug up... read full review
John G. from Roy's Sewer Service came out on time to clear up my slow vanity sink drain, and to troubleshoot my malfunctioning toilet. He cleared out the sink drain, then went to work on the toilet. Turns out that the small hole that is at the bottom was blocked with uric acid salts. He cleared that out and taught me that what that small hole does is help push out the solids with a gush of water. When you let urine sit in the toilet (which I was in a habit to do since the drought to save water), salt from your urine can build up there and block that hole. Now I will be sure when cleaning the toilet to make sure to clean that hole, and flush urine more frequently.... read full review
This company was great! They exceeded expectations. Super professional. Very efficient. From our first call to our tech that arrived on time. John was awesome! They fixed the problem and clearly understood the trade!
Roy's Sewer Service and their technician John G provided excellent service and value in clearing roots from our house sewer line and on short notice. The prospect of our toilets or dishwasher backing up during a major storm (which is upon us) was an unpleasant thought. We first noticed a problem over the prior weekend and the following Tuesday (just before the storm), Roy's had John G show up and confirm we had roots growing into the line from a cleanout. This was a cleanout I didn't even know existed. John was able to locate the unknown clean out but then had to dig down three feet through soil that was mostly rock; an area that hadn't been dug up... read full review