Mt. Diablo Resource Recovery

Mt. Diablo Resource Recovery (MDRR) is a business that provides waste management services. They offer pick-up for regular garbage and green waste, although there have been issues with the availability of green waste bins for some customers. In the past, there were complaints from a customer living in a townhome complex about the removal of their green waste bin, even though they paid for the service. The customer had to find alternative ways to dispose of their yard waste. MDRR eventually gave the green waste service back to this customer, but they did not offer any reimbursement for the inconvenience caused. In terms of customer service, MDRR has been described as having great and helpful people. When a waste pick-up was missed, the company quickly scheduled a return pick-up and provided the necessary information to the customer. There have been concerns about the cleanliness of the waste disposal sites, as some customers have noticed trash being left on the ground after the dumping of containers. Customers have questioned why the drivers cannot take a few extra minutes to pick up the garbage that has fallen out. In summary, MDRR provides waste management services, including green waste pick-up, but there have been issues with the availability of green waste bins for some customers in the past. The company has been commended for their helpful customer service, but there are concerns about the cleanliness of the waste disposal sites.