About Critical Control Restoration Service
Critical Control Restoration Service is the top provider of water damage, smoke damage, fire damage, and all remediation contracting services in the North Bay area. This location serves Contra Costa County, including Concord, Pleasant Hill, Martinez, Pittsburg, Antioch, and Alhambra Valley. Customers have had amazing experiences with Critical Control Restoration. They are highly organized, efficient, and have a super friendly staff. The company was able to quickly respond to emergencies, such as a flooded house, and extract water to minimize damage. Clients appreciate the professionalism of the crew, who are thorough, clean, and provide fair quotes. The company's honesty is also praised, as they were able to assess the extent of the damage and avoid unnecessary costs. Overall, Critical Control Restoration is a top-recommended remediation service in the area.
I hired Critical Control for heavy water damage on my elderly mother's home and Rohnert Park Ca. The very first phone contact I had with this company was from there Petaluma office and spoke with the office manager. The first first question I asked was "I need this job done from the very start of removal of wet material to mold removal and then a complete rebuild of the home in order to put it back in the same condition it was prior to the major leak in the ceiling". There answer was yes we can do the job! With that being said ..I hired them for the complete job not just the mold as agreed-upon on the phone. After the water cleanup was done, and the mold was removed. Critical Control hired a subcontractor to rebuild the home. They failed to get a signed contract from their subcontractor. The subcontractor finished the job and tried to collect monies that Critical Control owed him. The subcontractor never got paid from Critical Control. Critical Control never billed my insurance company for the rebuild either. Critical Controls subcontractor was threatening to put a lien on my mother's property so I paid out of pocket the full amount to the subcontractor even though Critical Control hired them. Critical Control is now filing a lawsuit against me for monies they claim I never paid for the mold removal and denying they hired anybody to rebuild the home. Very unethical business practices be very, very careful.
Read every single 1 star review because it's the truth. We just ended a lawsuit with them because they charged us 4x what everyone else was charged so our insurance didn't even agree to pay them so we got stuck with 18k bill, not worth it for us to fight as it will cost us more in legal fees, court dates etc and they know that. Not sure how they are still in business or why people call them if they are doing any research at all. We made the biggest mistake ever by calling when we had a leak in our kitchen, they did next to nothing in our home, and we fired them and hired a new company, now a year and half later got sued for 18k! Message me if you have any questions, happy to help deter you, use whoever your insurance works with. Do not trust them, they sound nice and professional over the phone, will rush to get someone and equipment into your home asap so they can start charging to rent the equipment for more than it cost to buy it at Home Depot!!! They charged for PM that was not on site, and my husband is a PM and they charged so much more than he makes an hour! I plan to spend any free minute I have to ensure this company feels this lawsuit they filed on family that cannot afford it. Check BBB, check how they have changed their business name and DBA.
One star is too kind. I can tell you I would not use them. I witnessed work being done that was not necessary at multiple locations and when I asked why they are demoing Sheetrock in a room that had no water damage, mold or anything else, I was told because it’s an insurance job, who cared. I also witnessed how they would go in and do whatever they had to in order to set equipment out before the home owner could contact their insurance. See the owner told ne they make their money on the equipment rental fee. So they bully Mr. Smith to put drying equipment in his home, assuring him that his home owners insurance will cover it. Well a week later when the adjuster calls...read full review