About DrainDefenders Plumbing
DrainDefenders Plumbing, located in Chula Vista, is a reliable plumbing service specializing in drainage solutions. They handle a variety of issues, including clogged drains, sewer line problems, and hydro-jetting. Customers have praised the team for their expertise in diagnosing and resolving plumbing issues quickly and effectively, which helps ensure smooth operation for homes and businesses. A technician named Mo has received particular acclaim for his professionalism and punctuality. He successfully cleared difficult blockages, even in challenging situations. Clients appreciated his courteous demeanor, attention to cleanliness, and respect for their property. The office manager, Tanya, has also been recognized for providing excellent customer service and timely communication regarding appointments. While some customers noted minor concerns with pricing clarity, they still expressed overall satisfaction with the service provided. Many stated they would use DrainDefenders Plumbing again, highlighting Mo's ability to listen to clients' needs and offer effective solutions. Overall, DrainDefenders Plumbing has built a strong reputation for quality service and customer care in the Chula Vista area.
Mo did an excellent job clearing a very difficult blockage between my 2 bathrooms, which rendered both my shower and bathtub unusable for over 2 days! I was referred to Xtreme Drainworks by my regular plumber who unfortunately was unable to clear the blockage. Mo was on-time, courteous, clean and respectful of my home & property. Tanya, the office manager, was pleasant to deal with in a stressful situation, attentive and provided all-around great customer service and follow-up. I really appreciated the text message notifications from Xtreme Drainworks letting me know when to expect thier technician to arrive. Five stars all around & Thank-you Xtreme Drainworks!!
My shower was clogged and I was referred to this business. I’m so happy with their service. Mo P was very professional and on time. He did an amazing job. Thank you so much!Service: Drain cleaning
I would use this company again. Mo clarified that I didn't understand the pricing given to me over the phone. He also asked me to sign a $255 invoice that he didn't show me. It was just showed 1 item: $255 to clean out the main line. Over the phone, I was told two prices, one for removing the toilet and one for snaking the shower drain. I was NOT going to have my toiled removed, so Mo suggested he go through the vent on the roof. Five minutes later, the drain was clear. Mo was very good at listening to what I wanted. He did snake the shower, then said he would have to go through the toilet line, which would mean removing the toilet. He finally suggested the vent. I think he was taught to listen to the client. He did that very well. That said, if he had suggested the vent right off, he would have been out of here in 15 minutes tops. Maybe he doesn't go to the vent on the roof because of liability. But he had a good ladder and his equipment didn't harm the roof.All said and done, Mo did a great job.