After many years with this firm I was dropped when the CPA that handled my taxes left the firm. When I initially asked Ms. Willingham what had happened her response was basically, "We've dropped many others who have been with us longer than you." No apologies or empathy. When I shared that I had been promised my amended return (due to tax legislation re. PG&E payments) would be done for free, I met with resistance and doubt about the legitimacy of my claim. After verifying my claim I was told the promise would be honored when guidelines were established regarding the process. After two months of unanswered emails and phone messages (and long after the... read full review
October 2022
We have used this company for more than 10 yrs to do our yearly taxes. We were happy with their work. This year we needed advice on how much tax to withhold when cashing out annuities. I left a message in person at the office but no return call. I waited a week and called them. They refused to let me speak to Samantha to ask her that one question. I do not recommend this business if they simply will not return calls to their existing clients.
September 2022
I am using Samantha since she open her business she is the best person her service is the best I wish I can give her more the 100 Star
After many years with this firm I was dropped when the CPA that handled my taxes left the firm. When I initially asked Ms. Willingham what had happened her response was basically, "We've dropped many others who have been with us longer than you." No apologies or empathy. When I shared that I had been promised my amended return (due to tax legislation re. PG&E payments) would be done for free, I met with resistance and doubt about the legitimacy of my claim. After verifying my claim I was told the promise would be honored when guidelines were established regarding the process. After two months of unanswered emails and phone messages (and long after the... read full review
We have used this company for more than 10 yrs to do our yearly taxes. We were happy with their work. This year we needed advice on how much tax to withhold when cashing out annuities. I left a message in person at the office but no return call. I waited a week and called them. They refused to let me speak to Samantha to ask her that one question. I do not recommend this business if they simply will not return calls to their existing clients.
I am using Samantha since she open her business she is the best person her service is the best I wish I can give her more the 100 Star