Royal Aire Solar, Heating, Air & Water is a company that provides exceptional customer service and expert solutions. Their technicians are professional, courteous, and knowledgeable, ensuring that customers are informed every step of the way. The company is known for being responsive to any issues or concerns, which has been appreciated by many customers. Royal Aire takes care to keep workspaces clean and efficient, and their administrative staff are responsive and helpful. Recently, they installed a brand-new unit and new ducts in a customer's home, making a significant difference. Royal Aire offers competitive pricing and includes extra helpful features. Their hands-on workers are organized, efficient, and respectful of customers' properties. With a focus on customer satisfaction, Royal Aire has built long-term relationships with clients, who highly recommend the company for its professional and reliable HVAC services. The quality of their work and attention to detail truly stand out, making them a top choice for heating, air, and solar needs.
Customers praise the outstanding service and professionalism of the Royal Aire team. Daniel was described as "absolutely amazing and professional," handling any troubleshooting with care and leaving everything clean and working great. Caitlin, with her exceptional customer service and positive attitude, is a "life saver" who goes above and beyond to ensure customer satisfaction. Zach was praised for his thorough assessment and resolution of A/C issues, as well as his meticulous cleanup and friendly demeanor. Royal Aire's technicians are highly recommended by their satisfied clients.
Lacy was very knowledgeable and focused on doing a through job of my regular scheduled maintenance. She did the regular visit and when asked some questions she went beyond my expectations and did some extra evaluations to my system. She was easy to understand and helpful by communicating with the main office. I highly recommend her and Royal Aire. Hopefully I will have her for my maintenance in the future
I received quotes from 4 companies and Karrie is the only one who asked if we could meet to discuss the quote. Given that I do not speak HVAC language, I was very appreciative of this offer. She made time on the weekend to meet with me, very clearly explained the quote, and answered all my questions. It was over a month before I reached back out to her. She was never pushy and once I was ready to place the order, she made everything happen quickly. Her kindness and professionalism made this daunting task very doable. I highly recommend working with Karrie!
My hvac system failed and the part is on back order, so I have been waiting miserably in this heat for its arrival but once Caitlin heard i was without cooling she acted immediately and had her techs ensure my unit was functioning until the replacement part arrives. Major props to the techs for making it work temporarily and huge shout out to Caitlin for saving the day for me and my doggo. She is a major asset to the Royal Aire company and without her effort i would still be hot and miserable. I cant thank her enough for being such an amazing person and making it a priority that we be comfortable, thank you Caitlin and Royal Aire!
2530 Zanella Way A, Chico, CA 95928
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