I appriciated their set up of tank, and their friendly delivery person. I got prompt service on my first refill. But now for my second fill, it has been 3 days without a return call.
September 2014
Since 2003 I've been a steady customer and then the buy out. What used to be good service at a good price has turned into decent service at a horrifically high price. Must find a new company.
February 2014
Since we live rurally, and we have a large tank, we only get deliveries about 3 times a year; maybe less. In December of 2012 I realized that we hadn't gotten a delivery since April and looked at our tank. It was at about 20%, so I called in to see when they would deliver. The woman told me their system had us at no propane appliances and implied that was why we didn't get a delivery. I updated her with our propane appliances and she said a delivery would be made the following week, about 5 days later. The day came and went with no delivery and several messages were left with no answer. We tried to get other propane companies to come out, as we had run out yesterday,... read full review
I appriciated their set up of tank, and their friendly delivery person. I got prompt service on my first refill. But now for my second fill, it has been 3 days without a return call.
Since 2003 I've been a steady customer and then the buy out. What used to be good service at a good price has turned into decent service at a horrifically high price. Must find a new company.
Since we live rurally, and we have a large tank, we only get deliveries about 3 times a year; maybe less. In December of 2012 I realized that we hadn't gotten a delivery since April and looked at our tank. It was at about 20%, so I called in to see when they would deliver. The woman told me their system had us at no propane appliances and implied that was why we didn't get a delivery. I updated her with our propane appliances and she said a delivery would be made the following week, about 5 days later. The day came and went with no delivery and several messages were left with no answer. We tried to get other propane companies to come out, as we had run out yesterday,... read full review