Build.com offers a wide selection of building supplies, including fans, toilet tank covers, and microwave parts. Customers report generally positive experiences with the company's products and customer service.
While some customers have encountered delays in receiving replacements for defective items, Build.com has been praised for its responsive customer service and willingness to offer refunds for associated costs. However, Build.com does not offer installation services or recommendations for contractors, which may be a drawback for some customers.
Fast delivery, excellent customer service and PAINLESS returns. The return process took 4 whole minutes over the phone. Yes, I waited for 5 or 6 minutes on hold to speak to someone but they spoke well and before I could find my order number, she had already looked it up by my phone number. I was off the phone in 11 minutes and that's partially because we had a friendly chat! Highly recommended!
I'm four star happy and it would have been a five star if it weren't for the fact I had to wait so very long for a replacement toilet tank cover. IT had a manufacture flaw and we let them know immediately. I did go thru ALLOT of calling different numbers before I got results but in the long run I'm super happy with the results.
Ordered 3 fans. One came in damaged. They replaced it immediately and followed up with me. I didn't have to send back the broken one first. Plus they refunded me a portion of the money I spent for the installation of the bad fan, even though it technically wasn't their fault.
402 Otterson Dr, Chico, CA 95928
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