The Oncology Institute of Hope and Innovation Corporate Office

We had an appointment for two of our kids we drove 3 hrs to get to this appointment we waiting in the lobby because the car was hot about 15 min later were told we couldn’t wait in the lobby and were asked to leave we had to wait outside in the hot with our kids. The guys name was Richard. It was so unwelcoming especially the fact that we are not local! Very disappointing

I been asking to get a copy of a bill for 3 weeks ,I have been promised this bill would be mailed and then emailed still haven’t gotten it , this place is so unprofessional to be getting our money for payment of treatment,I really need that bill to send to a insurance company.Im going to ask can I walk in and get it.smdh

Thank you to Amber & Alondra for always going above and beyond for their patients. Thank you for your hard work and dedication

Thank you Amber and Alondra for going above and beyond to help me. I appreciate all your hard work.

I've spent hours/months trying to work with their billing dept. They keep sending a bill to me instead of the insurance company. They keep telling me it's sitting on the eligibility dept. desk. They have all the correct billing information but because of a screwed up, corrupt billing dept, they keep sending it to me. Poorly managed and poorly run company. I've managed customer/billing departments and this is ridiculous. To make it worse, my husband passed away and it causes pain each time I get another bill from them.

Best place for Oncology science and personal health care professionals.

If I could I'd give it 0 stars. My husband had Grant Ellsworth. HES AWEFUL!! My husband had one third of centimeter of cancer at the head of his pancreas Dr Grant said it could be removed he's the best candidate because it was so small after being juggled around connect with a surgeon who was supposed to do Whipple procedure. Instead Grant gave orders to put a port for forced chemo we've asked the doctor to help with my husband's diarrhea and quick weight loss we said we did not want the chemo he always smiled I never really ever answered questions that we had he ignored about the chemo he ignored when we had questions he ignored my husband's diarrhea and weight loss he's always on vacation according to staff almost every week the staff is rude never seems concerned doesn't tell about tests and takes their time the sarcasm husband's cancer is now spread to liver and and elsewhere & when he was in hospital several times we can't really get a follow-up or even have the nurse call us for any results knowing the situation and 2 stents and because my husband had the port removed the doctor's there scheduled him not days, weeks, but months away knowing the pancreatic cancer is one of the worst ones. this doctor's office is awful the doctors are awful along with the staff. Grants answer to my husband who asked him why he didn't remove the cancer and forced chemo Grant said just go home get comfortable and enjoy what you have left because my husband didn't want more chemo.then he walked out and they gave him appointment 2.5 months away as if to shew him away. My husband went from cancer found really early and 225lbs and feeling blessed. To extremely,wrongfully allowed pain and sickness and 163 lbs at 6'3 ft tall. Because this organization don't care .AND HES BLACK AND WE HAVE CHEAP INSURANCE!! (yet it's still insurance), FORGETTING ABOUT HIS OATH AND HUMANITY AND SOMEONE ELSES LIFE. what gave Mr.Grant permission to destroy my best friend,husband, my route to when no one cared and the love of my life. My first real love of only 3 years when I have no one else!!!! Were all we have. We just started our life together .I cry daily.i hold him constantly because pain,depression,fright,constant diarrhea and vomiting ect.
He's a man that use to be a happy, joking always used to make me laugh man. To Your wrong for doing this to us.

They have greetings on their phone system that say their patients are their priority but fact is they never answer their phones or call you back we are customers that do not want to be customers because that means we have cancer but the lack of customer service for the two years I have been going to one of their offices is as bad as it gets this isn’t ordering food and not getting the order right it’s peoples lives this company because that’s what they are would be out of business if people didn’t have to go there and that’s a fact choices are very few and they know it and DO NOT CARE ABOUT ANYTHING BUT MONEY 🖕🏻

My full name is Geraldine Quintero, my concern is with the oncology center at 399 E highland ave in San Bernardino ca , they no longer have a nurse for infusions there, the oncology of Hope and Innonvation , you are claiming that you are a word class in cancer help, the office has not had a nurse for the patients for about or over seven months, now the patients have to travel over an hour to get our infusions. We are cancer patients, and we need this service back to San Bernardino! Please get a professional nurse to assist us in our need. Please check this out, and what’s the problem with this location in not having a nurse there to give infusions, thank you.

I am trying to speak to someone but no one is answering the goddam phone. My mom goes to the clinic on grand and Venice and there secretary wears tank tops and tights once she came in late with the doctor not trying to think wrong but I honestly think that's not right. They book patients at the same time. You guys need professional ppl working for front desk ask your workers to wear scrubs or professional clothes. She looks like she works at a dunkin