About Thomas Pools and Spas
Thomas Pools and Spas is a family-owned business specializing in building pools and spas. Customers praise the company for its good prices, smooth construction process, and dedicated owner, Todd. He is described as being present throughout the entire process and readily available to answer questions and address concerns even after the project is complete. One customer highlights the peace of mind that comes from Todd's ongoing support and commitment to customer satisfaction. Another customer, however, expresses dissatisfaction with the communication and responsiveness of the company regarding repairs for mistakes made during construction. They mention issues with tile installation, railing placement, and chemical balancing, which led to black mold growth in their newly built pool. Despite these issues, the customer acknowledges the beauty of the pool itself. Overall, Thomas Pools and Spas receives positive feedback for its customer service and quality of workmanship, but potential customers should be aware of the possibility of communication and repair issues.
Best in the business at cleaning pool tiles that have hard water on them
Jeff is the best
Want to thank the Thomas family for the great design and build of our pool!! We went with Thomas pool as they built a friends pool and recommended them. The price wasn't the cheapest but there family owned and great to work with. Please note they may not respond right away as other reviews mentioned but don't worry there not leaving you hanging and will contact you. Probably just busy with designing another great pool for someone!
We had our 20k gallon pool and spa built about 5 years ago, and it’s been an amazing part of our lives. The price was good and so was the process. Todd the owner was there every step of the way. What really sets this company apart is that over the past 5 years we have been enjoying this pool I have texted Todd anytime I had a question or any issue. Every time he responded with I’ll take care of it. I can’t begin to say how great full I am that he cares about his customers even after he’s been paid and done. The piece of mind that gives is incredible and impossible to put a price tag on! I highly recommend this company!