Photos for Progressive Urgent Care - Castro Valley
Reviews for Progressive Urgent Care - Castro Valley
Add your commentProgressive Urgent Care - Castro Valley
22101 Redwood Rd suite b, Castro Valley
Directions Call Website Suggest an Edit
22101 Redwood Rd suite b, Castro Valley
Directions Call Website Suggest an Edit
I went here 5/3/25 with an appointment. I needed a referral and they said I was not assigned to them yet. The staff went above and beyond and the owner called their insurance agent. Apparently my insurance company is not informing people like me it takes a few days to show in the system. I am currently on the phone with them since this place shows my old dr and insurance and my new insurance says no I am assigned. They went ahead and pushed my paperwork through so I could be seen. I want to give a huge shout out and I am sorry I got frustrated that day. I am 17 weeks pregnant and trying not to have a gap in my OB care. TY again staff at Progressive Urgent care.
They state they don't close until 9pm 7 days a week yet when I stopped by at 730 they were closed even though all the signs stated open. Both gates were closed!! They also only answer the phone when they feel like it and when they do they put you on hold for over 20mins and if you try calling back they won't answer. Voicemail full meaning they don't bother listening to Voicemails. Don't waste your time or money here.
Been here a couple times when I needed care sooner than my doctor's schedule could permit. Always had a good experience, just call ahead and see if you can get an appointment, and expect it will take time to be seen because of the short turnaround in care. Front of house and nurses are friendly!