About ATM Machine at MegaWash Laundromat - Carmichael
ATM Machine at MegaWash Laundromat is a popular choice for laundry services. Customers praise its cleanliness, helpful staff, well-stocked store, and comfortable temperature. The laundromat boasts modern payment options through an app. However, some customers have experienced issues with the app, reporting that it deducts payment without starting the machines. They've found that attendants are often unavailable to manually start the machines, and the laundromat does not offer reimbursements for these issues. Another concern raised by customers is the presence of dogs within the laundromat. While some customers appreciate the furry companions, others find the dog fur to be a nuisance, particularly for those with allergies. There have also been reports of poor customer service, with the owner allegedly using profanity when addressing customer concerns about misplaced laundry and damaged items.
This review is for the laundry pickup service. My laundry was returned with stains on my brand new button up dress shirt and 3 items that were not mine. (bra, spandex top, and a pair of grey sweat pants. Now I'm wondering if someone has some of my clothes) When I called to see what the protocol was for receiving someone else's clothes and having one of my shirts stained, the owner Michael said to me "I call bullsh!+" (Yes, he cursed at me) Michael did not believe that I was given 3 wrong items or that my brand new dress shirt was stained. (I have no idea why Michael would think that I lied. I am a new customer and have never met him. I have nothing to gain by taking time out of my day to call and ask why I have other people clothes) He gave me an explanation about watching my clothes on video cameras, weighing my clothes and said that he has not made a mistake in 18 months. Michael did not believe that his company gave me someone else's clothes or that my new shirt was stained and then proceeded to curse at me. I was expecting an apology and maybe reimbursement for my dress shirt, but instead I was cursed at by the owner Michael. I have read previous reviews and see that Michael has cursed at other customers in the past and then comes to the reviews to type out an excuse. I am very hurt by the way I was treated and hope no one else has to experience such unkind customer service.
This is my favorite laundromat. The attendants are always available and friendly, there are more than enough machines, and they play some pretty great music on Sundays!
It’s very clean, people get laundry done, and leave. The management is good , and on-site constantly. No sketchy people hanging out like at the place we used to go to .