Reviews for Refuge
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Hours
Monday: 9AM - 10PM
Tuesday: 9AM - 10PM
Wednesday: 9AM - 10PM
Thursday: 9AM - 10PM
Friday: 9AM - 10PM
Saturday: 9AM - 10PM
Sunday: 9AM - 10PM
Tips
by appointment only wheelchair accessible accepts android pay accepts apple pay accepts credit cards quiet private lot parking bike parking
Ratings
Google: 4.5/5Map & Location
27300 Rancho San Carlos Rd, Carmel-by-the-Sea
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Refuge is a tranquil spa dedicated to providing affordable relaxation in a beautiful natural setting. Its main feature is the Refuge Thermal Cycle, which offers guests a variety of pools, steam rooms, and relaxation areas designed to promote peace and stress relief. Admission is now by reservation only, ensuring a quiet and exclusive experience for visitors. The spa’s atmosphere emphasizes silence and calm, with a strict silence policy that encourages guests to unwind without distraction. The natural surroundings and serene environment contribute to an overall sense of tranquility, making Refuge a perfect place to escape the stresses of modern life. Guests appreciate the amenities and the attentive service offered at Refuge. The facilities are well-maintained, with clean locker rooms that provide essentials such as shampoo, lotion, soap, and cream rinse. Towels and bathrobes are available, and water is provided for guests, adding to the comfort and convenience of their visit. The ambience is enhanced by the sound of crackling fireplaces, which many visitors find especially relaxing. Despite some minor issues, such as seats being reserved with towels and occasional noise from other visitors, most guests find the environment peaceful and enjoyable. The spa offers a variety of services, including massages and relaxation rooms. One guest reported experiencing a highly satisfying massage that balanced Swedish techniques with decent pressure, leaving them feeling deeply relaxed. The staff are described as friendly and attentive, taking time to listen to guests’ needs and ensuring a personalized experience. The massage experience was so positive that it contributed significantly to the overall enjoyment of the visit. Guests also enjoy the outdoor pools, hammocks, and steam rooms, each providing opportunities to relax and unwind. The eucalyptus steam room is a favorite, though some with sensitive noses may prefer the other steam room. The relaxation room is a highlight for many, offering a quiet space where guests can close their eyes and enjoy the silence, sometimes even falling asleep. This space is especially appreciated on gloomy or rainy days, adding to the peaceful atmosphere. While most guests find the environment calming, some have noted areas for improvement. For example, seating reservation policies could be better monitored to prevent awkward situations or reserved spots with towels. Additionally, the changing and grooming spaces are somewhat tight, and visitors wishing to do makeup or prepare for departure might find limited facilities. A common suggestion among guests is to bring a book, as reading by the fireplace looks like a perfect way to unwind. Overall, Refuge is highly recommended for those seeking a peaceful and natural retreat. Its combination of beautiful surroundings, well-maintained amenities, and excellent customer service make it an ideal place to disconnect from technology and daily stress. The emphasis on silence, relaxation, and quality service creates a unique experience that leaves visitors feeling refreshed and renewed.