About Vons Floral
Vons Floral, located at 6951 El Camino Real in Carlsbad, is a floral department known for friendly and helpful staff who provide excellent customer service. The team is talented and works to turn special events into memorable, vibrant bouquets for birthdays, anniversaries, and graduations. They love to bring a customer's vision to life, offering everything from cool neutral arrangements to full wedding packages including bridal bouquets, centerpieces, and DIY floral arches. The department also provides balloons, cards, candles, and vases. The store itself is clean, well-organized, and easy to shop, with staff frequently going above and beyond to help customers. Reviews highlight specific instances of outstanding service, such as proactively resolving out-of-stock items and staying late to prepare last-minute flowers. Customers describe a great, friendly shopping experience where they feel valued, noting the store employs individuals with intellectual disabilities. While not fancy, it has everything needed for groceries and special occasions, making it a beloved local spot.
I order online from Vons.com frequently and occasionally I get missing items, wrong items or things are out of stock, all to be expected at times. Yesterday I had a large order and several items were out of stock. I received a call from Jim at the store (never has happened before) expressing their apologies and wanting to make good on my items. Today Jim called me again, and with the help of John the store manager, my now in stock items are being delivered without another delivery/bag fee! Excellent customer service! Thank you Jim and John!
Stopped in for just a few items but I have to say the staff at this Vons are so friendly and helpful. I really can't thank them enough for making me feel like I was a regular everyday customer. The store was clean and I found all the items I needed. 8/6/23
Love this place because of the people here. Special shout out to David P, from the cold cuts sections, or knows all about everything in that store, and Jack, who started out as a butcher and is now an every-thing person here. Everything is easy to find and I love that they employ individuals with certain intellectual disabilities. Just a great shopping experience all around and always look forward to getting my groceries here.