Optum - Canyon Country

Jul 2023

My primary physician for the past 12 years recently teamed up with Optum and with that, the level of service, support and patient experience went from a 10 to a zero. I can never reach anyone on the phone; actually driving to the Optum facility to make my last doctor's appointment. They never seem to have my insurance information on file; I've provided it 6 times over the past 2 years and threaten me with collections for a $25 bill I've already paid.

Jul 2023

Taura Michelle Olfus is a horrible doctor. When I moved in the Santa Clarita area it took me a while to switch doctors. I loved my other doctor but it was to far of a drive. I changed almost a year ago and maybe had 2 appointments with her and the first one was unpleasant and thought “maybe she is having a bad day” nope the second appointment I had with her was equally as horrible, if not more. I needed to speak with the supervisor because of how she treated me. Nothing but attitude and ignorance. The supervisor handled things well. I got my doctors changed out…but it would surprise me if olfus has a long wrap sheet of complaints.

Feb 2023

Doctor Hamilton use to be my primary doctor but she is no longer working at this office. They refused to refill my prescription and basically told me they don't agree with her treatment and referred me to pain management for my symptoms. Pain management told me I need to talk to my primary doctor to help me. I call the office again and they basically told me to see a doctor for a consult before they could refill anything. This was a complete waste of my time because the doctor basically disagreed with everything I was saying and said she would give me a number to call to make appointment somewhere else. No one knows what they are doing at this office. They could have just consulted me over the phone! No test were even done.