About Animal Eye Specialists
Reviews for Animal Eye Specialists
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Monday: 8AM - 6PM
Tuesday: 8AM - 6PM
Wednesday: 8AM - 6PM
Thursday: 8AM - 6PM
Friday: 8AM - 5:30PM
Saturday: ClosedSunday: Closed
Animal Eye Specialists offers a caring and professional experience for pet owners. The staff and veterinarians, including Dr. Burling and Dr. Vig, are highly recommended for their expertise and compassion. Dr. Burling is known for her friendly and approachable nature, going above and beyond to ensure pet owners feel comfortable and supported. She is skilled in complex surgeries and demonstrates genuine care for animals. The clinic provides accessible communication and support, making them a trusted choice for pet eye care. Customers appreciate the welcoming environment, mentioning the nice front desk staff and the availability of tea, coffee, and hot chocolate while waiting. The seamless communication through text messages simplifies the experience, allowing pet owners to stay informed without stress. One customer highlighted the thoroughness of the staff, especially after a second surgery for their pet, emphasizing the comfort provided during the process. While the overall experience is highly praised, some clients noted areas for improvement, such as reducing noise levels in the clinic. Suggestions include lowering voices at the front desk and creating a quieter area for cats away from dogs. Overall, Animal Eye Specialists remains a top choice for pet eye care, offering expertise and compassion in a supportive environment.
My cat has one wonky eye for no specific reason, most likely triggered by stress and allergies. I was recommended Animal Eye Specialists by my regular vet. The front desk group is really nice. I'm in Berkeley and they made sure that I can get to Campbell and double checked with me if there isn't a place closer. I arrived early because just in case there's bad traffic. Waiting in the lobby was fine, there's tea, coffee, and hot chocolate. Patchouli was examined and then I got to go in with her to consult on steps. Like I thought, she just has idiopathic inflammation. Went home with Ketorolac and looks like she will be on it daily. I was worried about the preservatives and Dr. Vig worked with me to figure out a better solution. Patchouli will get some glycerin eyedrops. What's really nice is that the communication by text is really simple. No wondering if front desk communicated to Dr. Vig properly. Everything is on text. The office also checked in with me to see how Patchouli is doing. The most seamless veterinary interaction. No fancy app, just good ol texting. I wish every office was like this. This is useful for prescriptions as well.
Updating from my previous review. Tootie unfortunately grew more eyelashes and required another surgery. Thankfully, with the generous care and patience of the practice, I was fully confident going into a second surgery. After operation upon pick up, Deborah greeted me letting me know how much she loved giving my baby cuddles and his great his demeanor was all day. Deborah provided an extensive run through of the procedure, and gave expectations of anything that may come up, and I mean anything. She went above and beyond to provide me comfort. As an overly anxious and particular pet mom, I highly recommend this place with all my heart. To go without your baby all day, and feel like he is being properly loved is priceless. Thank you all!
I've taken my older kitty here for years now after she developed eye ulcers. The staff is very knowledgeable and responsive. Dr. Vg also spotted extreme hypertension that my regular vet had missed- treatment has been a game changer for my cat's quality of life. The only area for improvement is reducing the level of noise in the clinic. The interior door to treatment area slams shut as people go in and out (ie, every few seconds) - it made both me and my cat jump every time. Front desk staff (and interns) should lower their voices. And creating a quiet area in receptions for cats away from dogs might be a good idea.