Drybar - Burlingame

Drybar Burlingame specializes in blowouts, aiming to be the best at this particular service. They offer a range of styles to choose from, and stylists are trained to use professional products and tools. The atmosphere is lively and positive, making it a confidence-boosting experience for clients. Many customers appreciate the friendly staff and the convenient parking. The stylists are generally very skilled and know exactly what they are doing, with some clients praising specific stylists for leaving them looking and feeling fabulous. However, there are ongoing issues with the business's management and scheduling practices. Clients report difficulty booking appointments with specific stylists, as the online system is often unreliable and phone calls frequently go unanswered. In-person bookings are necessary to guarantee a preferred stylist. Additionally, appointment changes are common without prior notification, leading to inconvenience and frustration. The salon also tends to run late, causing delays, especially for clients attending events. While the stylists receive positive feedback, criticism is directed at management for poor communication, inadequate scheduling, and not compensating customers for the inconvenience caused by delays.