About Spa Alila
Spa Alila offers a serene and rejuvenating experience amidst the stunning natural surroundings of the Ventana region. Nestled in a picturesque setting, the spa boasts breathtaking views, including a treehouse-like vista by the pool. Guests can indulge in a variety of treatments, such as a relaxing couples massage in the outdoor suite overlooking the redwoods. The spa's service is generally praised, with the receptionist described as friendly and the masseuses providing excellent pressure and attention. However, the overall experience can be somewhat inconsistent, as one masseuse was noted to be a bit rushed and less calming than the other. While the spa's location may not be immediately obvious, the staff is attentive and helpful in guiding guests. It's important to note that the spa is only accessible to guests of the hotel, and a mandatory day pass fee is required for use of the pool and facilities. Overall, Spa Alila provides a luxurious and scenic retreat, though attention to detail and consistency in the quality of services could be improved to fully meet the high-end expectations of its guests.
Soak and massage with a treehouse view? Amazing! Our massages were good and so was the service. The views by the pool are gorgeous and the wait staff also wonderful. If money wasn't a factor I would give the spa 4 stars. We came from the Ventana glamping site and booked an 80 minute couple's experience: 20 minute soak, 60 minute massage. The total bill for this was $1169.22. There is a mandatory day pass fee of $200 per person if you get a massage. This is discounted from $250 pp for anyone who would like to purchase a day pass to use the pool. For the price of the day pass and spa, I would hope to have better locker rooms to use. The lockers for the spa are located inside a single occupancy bathroom 3 feet from the toilet. There is one shower you can use but it is also inside a second bathroom. There weren't any hairdryers or toiletries available for guests. We were directed to the Japanese bathhouse where we were told had showers separated by gender, etc. There was one toilet, one shower, and no lotion, hairdryer or toiletries available that you might expect from a high end spa. We called ahead asking if we could come earlier to take a shower and they asked us to shower before. We were instructed to come 10-15 minutes before. Again... comparing this spa to many others 4-5 star resorts, I was VERY disappointed in what the spa and day pass offered. For the privilege of the day pass we spent an extra $230 for a burger, chips + guacamole, grilled cheese sandwich and tomato bisque soup + 4 drinks. We've paid prices like these at the Ritz, Four Seasons, etc. All to say, details matter and expectations weren't met. My husband also wants me to add that the tent squeaked nearly the entire massage due to the wind. Kind of like listening to a squeaky wheel during a scenic drive for him. One final note, it is not obvious where the spa is located. Very little signage. We asked around (everyone was so nice) but spent 10 minutes trying to find the spa. Arrive early!
Was able to squeeze in a couples massage during our stay at the property. The receptionist was friendly, lockers and slippers, robes are provided upon arrival. If you choose, you can wait outside on the deck, use the sauna, or enjoy a cozy cup of tea inside by the fireplace while you wait for your treatment. We had a 50 minute couples massage and were lucky enough to have it outside in the couples suite, overlooking the redwoods. Upon our arrival to the massage suite it was nice and clean (see pic). We felt a bit rushed, I rate this a 4 star because there were 2 masseuses. One was a 5 star and the other was a 3 star. The 5 star was Sue, she was amazing, great pressure (wanted her to go deep). The 3 star felt a bit rushed, the energy of this masseuse wasn't quite calming, massage was okay, last to start, took a break, took time to lower some blinds during massage, and first to finish. Definitely didn't get the full 50mins here.
It would be helpful if the spa would post information to clarify that they are not open to the public — only guests of the hotel. I don’t see this specified anywhere on their website..