About Direct Line Tele Response
Reviews for Direct Line Tele Response
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Direct Line Tele Response is an award-winning call center and answering service provider that has operated since 1979. It offers 24/7, 365-day support for businesses. Reviews describe the service as a life saver and a huge step up from previous providers, noting representatives handle calls professionally and give clients the feel they are taken care of. Customers report being very satisfied for a very long time, receiving compliments from their own clients. The service is praised for handling complicated systems and rising to any occasion, with additional training provided when needed. Many would recommend them in a heart beat and are happy with the change, rating the service 10/10 overall.
I had used Direct Line with a previous employer, and when I started a new role with a new organization I was able to get them connected and it has been great! Some hiccups here and there but Direct Line has fantastic Customer Service. Their response times and resolution are awesome! My team is very happy.
As a business owner, the value of first impressions is crucial to customer engagement and retention. I receive compliments from my clients on a regular basis. I'm thankful to have chosen Direct Line to rep my business.
Direct Line has been a huge step up from the answering service we used previously. We have a pretty complicated system... if Tuesday before 10pm, call these folks, if Saturday (anytime) call these. If you're reaching out to our oncall folks, call these 3 folks in this order, then call them again to wake them up, then call a manager if all else fails. They have absolutely risen to the occasion and handled any obstacles we threw their way. 10/10, happy with the change from our previous provider.